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User Experience Designer

Date: Jul 1, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses


Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.



*This role typically is located in either our downtown Chicago office (primary/preferred location) or our Lake Forest headquarters, but due to COVID-19 will be fully virtual until further notice.  Once these office locations have a return to work plan, the team member will be required to be on-site.



At Grainger, we are building systems that will extend our market leadership for another 90 years. We are looking for a User Experience Designer to help define and design experiences for Grainger’s enterprise systems and applications so that Grainger continues to be the destination for “the ones that get it done.” The ideal candidate is both pragmatic and creative, and can translate complex business needs into user-focused solutions.






The User Experience Designer:

  • Works with Product Managers, Engineers and Visual Designers to define and design user experiences for Grainger’s internal and external customers  
  • Translates business requirements and user needs into tangible interaction designs through detailed user flows and wire frames
  • Contributes to the development of interaction patterns to promote consistency and reuse
  • Evaluates current experiences and makes recommendations for improvement
  • Develops detailed documentation for all standard work 
  • Plans and conducts user research, user testing and secondary research
  • Develops deep understanding of the business context





  • Training in Human Centered Design, Design Methods, or related field
    Master of Design or Master of Human-Computer Interaction (HCI) preferred
  • 3+ years of UX experience working with an agile product team; corporate B2B experience preferred
  • Demonstrated understanding of design, usability, and research best practices and standards
  • Work samples that demonstrate design decisions and approach to designing solutions that solve complex problems
  • A desire to advocate, driven by strong empathy for the user, that is paired with the ability to communicate informed design rationale and value



  • Strong written, verbal, and presentation skills; strong interpersonal skills
  • Strong process design skills and operational orientation
  • Strong ability to partner across multiple disciplines and navigate a matrix organization
  • Understanding of how to use data and metrics to back up assumptions and contribute to project business cases
  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment



Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status