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Sr. User Experience Designer (Senior Manager)

Date: Jul 2, 2021

Location: CHICAGO, IL, US, 60603-4013 Virtual Worker, IL, US, N/A LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

*This role typically is located in our downtown Chicago office, but due to COVID-19 will be fully virtual until further notice.  Once this office location has a return to work plan, the team member will be required to be on-site.




The Sr. User Experience Designer role is a Sr. Manager level role that will be focused on KeepStock, Grainger’s inventory Management solution. The Sr. UXD will be responsible for guiding the design direction of mobile app, vending and web experiences, and will require both user research and interaction design skills.

  • Works with Product Managers, Engineers and Visual Designers to define and design user experiences for Grainger’s internal and external customers  
  • Contributes to early stage discovery and product definition by developing a deep understanding and definition of users, framing the problem, generating design principles, developing concepts and models, evaluating current state experiences, etc.
  • Plans and conducts user research, user testing and secondary research
  • Translates business requirements and user needs into tangible interaction designs through detailed user flows and wire frames
  • Contributes to the development of interaction patterns and cataloguing experiential debt
  • Develops detailed documentation for all standard work  
  • Guides and mentors other designers

Position Requirements:


  • Training in Human Centered Design, Design Methods, or related field
  • Master of Design or Master of Human-Computer Interaction (HCI) preferred
  • 7+ years of design experience working with a product team; corporate B2B experience preferred
  • Demonstrated understanding of design, usability, and research best practices and standards
  • Portfolio of work that demonstrates process/approach and designing solutions that solve complex problems
  • A desire to advocate, driven by strong empathy for the user, that is paired with the ability to communicate informed design rationale and value
  • Experience designing complex, data-intensive applications preferred
  • Experience in a player-coach role preferred




  • Strong written, verbal, and presentation skills; strong interpersonal skills
  • Ability to embrace ambiguity and break down complexity

  • Strong ability to partner across multiple disciplines and navigate a matrix organization
  • Understanding of how to use hard data and metrics to back up assumptions and contribute to project business cases
  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment
  • Ability to flex between design strategy and planning and design execution  


EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.