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Sr. Specialist, Customer Strategy

Date: Jun 24, 2022

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

You Will

The Sr. Specialist, Customer Strategy will conduct in-depth research of key customer segments to understand market opportunities, address gaps, analyze offers for the fit with Grainger's business model. You will help guide strategy implementations that allow us to grow and improve our market share, profitability, and competitive advantage. You will report to the Director of Customer Strategy.

You Will:

  • Conduct in-depth research on key customer segments to understand market opportunity, purchase behavior, competitive landscape, supplier performance criteria, in-demand products, related services, and the overall fit with Grainger's business model
  • Analyze "winning" market offers and thoroughly compare Grainger's current state to highlight key gaps to be addressed
  • Help guide execution (e.g., Merchandising, Pricing, Sales, Marketing, Supply Chain) on opportunities to grow share in segment by improved offer or a tailored go-to-market approach
  • Translate growth strategies into relevant content and expertise that can be used by either Marketing or Sales
  • Create overall industry performance insights, multi-year industry roadmaps, and prioritization of important segments or special topics
  • Gather seller and customer feedback from select activities (e.g., roundtables, tradeshows, and third-party partnerships) on latest market developments for priority industry segments or special topics

You Have

  • Bachelor's degree in Engineering, Economics, Business, or related field
  • 2+ years of experience in a highly analytical role
  • Market research experience and familiarity gathering customer insights



Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DE&I Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.