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Sr. Digital Product Manager

Date: May 19, 2019

Location: CHICAGO, IL, US, 60654-4203

Company: Grainger

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

Primary Function:

At Grainger, we are building systems that will extend our market leadership for another 90 years. Our expertise is borne of a profound understanding of our customer and their needs and how our products and services do and should create value for them. We are looking for exceptional product managers to help guide and chart a course for Grainger’s enterprise systems and application development so that Grainger continues to be the destination for “the ones that get it done”.

 

The Sr. Product Manager creates and drives the product strategy, vision, and roadmap of future products, with a high degree of ownership over critical features and the customer experience. This role is inherently cross-functional and will work closely with engineering, design, operations, finance, and executive teams to envision, develop and launch innovative products. The Sr. Product Manager is both creative and highly analytical, able to work extremely effectively in a matrix organization, adept at synthesizing a variety of technologies and capabilities into products and applications that customers love. The Sr. Product Manager is customer focused and technology savvy – with a proven track record of creating successful products and services.

 

The role will lead efforts for designing our future state systems and processes to facilitate a seamless order experience for our customers on Grainger.com and across ordering channels.  They will work on complex, cutting-edge problems that cut across the entire business and be part of a team that gets things done

 

Principal Duties & Responsibilities: 

General

Lead, train, and coach product team members in the development of technical products.

Build an end to end understanding of the industrial distribution business. Be a passionate advocate for the customer. Be a subject matter expert on competitors, products and industry needs.

Provide strong thought leadership and influence key stakeholders towards company goals.

Understand and articulate customer needs, conduct on-going customer research, leverage internal knowledge and expertise, and prioritize market requirements.

Order Management

Conceptualize the needs of the business to quickly, consistently, and reliably process a customer order from any origination channel, improving both the customer experience and Grainger’s cost to serve.  Define the product vision articulating how Grainger will create advantage through order excellence.

Define how the future state order processing capabilities will connect into Grainger.com and the resulting implications this will have on the website overall. 

Develop the product roadmap by defining both long term strategy and short term plans to achieve the product vision and deliver business results.  Assess the needs, opportunities, and pain points for the platform within Grainger’s evolving systems landscape.

Translate customer needs into detailed product requirements.  Manage a cross-functional process for prioritizing major product releases and incorporating enhancement requests to existing features.

Oversee project plans to achieve the product vision and deliver business results.  Manage the coordination of delivery activities into a single product release with consideration of schedule, risk management, escalation of issues, balances tradeoffs, etc.

Ensure we sustain, build adoption, focus on project management results, and communicate effectively

Position Requirements:

Experiences:

BS/BA degree in computer science, engineering, science, math or related field. MS or MBA preferred.

7+ years of progressive roles in product management or related role.

Solid proven track record of driving multiple initiatives simultaneously; preferably within a large organization.

Experience with building, managing, growing and developing a product management team.

Demonstrated expertise within industrial distribution.

A track record of successfully managing products through entire life cycle – from inception to launch.

A track record of delivering business results and managing a product or product line P&L.

 

Competencies:

Strong change leadership including the ability to coach and consult leaders on the steps necessary to lead change.

Demonstrated ability to design complex solutions to create advantaged software.

General manager mentality, entrepreneurial drive, and proven ability to influence others.

Exceptional written, verbal, and presentation skills; excellent interpersonal skills.

Continuous improvement and innovation mindset that results in the understanding of emerging technologies and how they might apply within the organization, as well as driving creativity, acting with agility and thinking outside current boundaries.

Superior process design skills and operational orientation.

Strong ability to lead cross-functional teams and navigate a matrixed organization.

Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases. 

Comfort with ambiguity.

Thrives under pressure and working to aggressive timelines.

Insatiable will to get stuff done.

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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