Sr Product Manager

Work Location Type: Hybrid  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $131,200.00  to $218,700.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 23 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position:

The Sr. Product Manager creates and drives the product strategy, vision, and roadmap of future products, with a high degree of ownership over critical features and the customer experience. This role is inherently cross-functional and will work closely with engineering, design, operations, finance, and executive teams to envision, develop and launch innovative products. The Sr. Product Manager is both creative and highly analytical, able to work extremely effectively in a matrix organization, adept at synthesizing a variety of technologies and capabilities into products and applications that customers love. The Sr. Product Manager is customer focused and technology savvy – with a proven track record of creating successful products and services. 

The role will solve complex, cutting-edge problems and lead a team that gets things done. The Sr. Product Manager will assume end-to-end accountability for the customer order visibility and data products work. 

You will:

• Lead, train, and coach a team of product team members in the development of technical products. 

• Build an end to end understanding of the industrial distribution business. Be a passionate advocate for the customer. Be a subject matter expert on competitors, products and industry needs.  

• Provide strong thought leadership and influence key stakeholders towards company goals.

• Understand and articulate customer needs, conduct on-going customer research, leverage internal knowledge and expertise, and prioritize market requirements. 

• Conceptualize the needs of the business and build the product vision, strategy, roadmap, and requirements; as well as ensure we sustain, build adoption, focus on project management results, and communicate effectively:

• Product Vision: Define the product vision in alignment with rhythm of business (i.e. annual planning, 3 year planning, etc.). Use knowledge of both Grainger and the industry to ensure the platform stays current with emerging technologies and industry trends.  

• Strategy, roadmap, and requirements: Develop the product roadmap by defining both long term strategy and short term plans to achieve the product vision and deliver business results.

  • Assess the needs, opportunities, and pain points for the platform within Grainger’s evolving systems landscape. Manage a cross-functional process for prioritizing, delivering and launching major product releases and incorporating enhancement requests to existing features.

  • Deliver in a consistent cadence of releases. Translate customer needs into product requirements.  

• Sustain: Ensure consistent execution of product lifecycle processes from concept to launch and beyond.  Be the internal and external authority and advocate for your given area of focus. 

• Adoption: Readiness planning starts when the project is conceived. Communicate and coordinate launch across all organizations including business and engineering teams.  Pre-coordinate with adopting teams.  

  • Define, deliver (or update) readiness materials, FAQs, etc. as required to support launch. 

  • Project management results: Define both long strategy and short term plans to achieve the product vision and deliver business results.  Manages the coordination of activities into a single product release with consideration of schedule, risk management, escalation of issues, balances tradeoffs, etc. 

• Communications: Both facilitate and develop content for meetings up to the VP level landing the appropriate message for the audience.  

• Define and build capabilities that enable building rich customer and Grainger team member order visibility experiences.
• Build a rich repository of fine grained order status events and leverage the same to build the necessary visibility solutions and data products.
• Partner with Engineering, Architecture, business teams to build rich data products to publish the right customer order data for analysis, decision making,and  feedback loops.

You Have:

• BS/BA degree in computer science, engineering, science, math or related field. MS or MBA preferred. 

• 7-10+ years of progressive roles in product management. 

• 5+ years of experience in supply chain, inventory management or industrial supply distribution 

• Solid proven track record of driving multiple initiatives simultaneously; preferably within a large organization. 

• Experience with building, managing, growing and developing a product management team. 

• Demonstrated expertise within industrial distribution. 

• A track record of successfully managing products through entire life cycle – from inception to launch. 

• A track record of delivering business results and managing a product or product line P&L. 

• Strong change leadership including the ability to coach and consult leaders on the steps necessary to lead change. 

• Demonstrated ability to design complex solutions to create advantaged software. 

• General manager mentality, entrepreneurial drive, and proven ability to influence others. 

• Exceptional written, verbal, and presentation skills; excellent interpersonal skills. 

• Continuous improvement and innovation mindset that results in the understanding of emerging technologies and how they might apply within the organization, as well as driving creativity, acting with agility and thinking outside current boundaries. 

• Superior process design skills and operational orientation. 

• Strong ability to lead cross-functional teams and navigate a matrixed organization. 

• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.Comfort with ambiguity. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.