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Sr Mgr, Direct Mail

Date: Sep 14, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is North America’s leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers’ operations running and their people safe.

We’re looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

The Senior Manager, Direct Mail Channel role is responsible for Direct Mail and General Catalog. They will develop channel strategies and be responsible for driving revenue over $500M. Work across the organization and cross-functionally to deliver the channel results in alignment with key marketing strategies and provide strategic direction & expertise related to channel effectiveness. Responsible for the Grainger General Catalog production. They will direct the targeting, print, paper, catalog, and fulfillment to ensure delivery of a minimum return of 3 to 1 for a spend of over $30M.They are responsible for Direct Mail channel execution against all marketing goals and metrics.

You Will:


  • Drive the channel strategies across Marketing and with business partners.
  • Develop and lead Direct Mails strategies across the organization to drive $500M in revenue.
  • Responsible for the Direct Mail channel, including industry expertise, driving testing to improve direct mail results, and complete understanding of all formats.
  • Direct channel campaigns that achieve defined marketing goals & objectives for direct mail.
  • Drive audience capabilities by partnering with Digital Channels, Customer Information, and CIM teams.
  • Oversee and manage budget, growth and optimization of current programs and identify and evaluate new program opportunities.
  • Collaborate across all marketing teams and business to ensure multi-channel marketing campaigns are executed effectively to create seamless customer experiences.
  • Leads the technical print production for the Grainger General Catalog including international catalogs, paper, and mail.
  • Lead & Manage a team of 10-15 channel marketing experts, responsible for acquiring and retaining customers for Grainger.
  • Manage the production of $30M in printed materials including Direct Mail, collateral, catalogs to ensure high quality at the lowest cost. 
  • Manage a budget of $25-35M.
  • Optimize (Cost & Effectiveness) the delivery of direct mail campaigns and programs to achieve defined strategic marketing goals.
  • Manage supplier relationships including print, paper, fulfillment, etc.   
  • Ensure channel expertise is shared to drive effectiveness in planning and strategic development.
  • Participates in the business case process for new opportunities in media and ensure they align to customer strategies & objectives.
  • Must keep abreast of relevant suppliers and markets including print, paper, freight and postage as there can be big swings in cost and availability.

You Have

  • Bachelor’s degree in Advertising or Marketing; MBA preferred.
  • CPM Certificate preferred.
  • 10+ years in Marketing demonstrating ability to drive strategic alignment, revenue, and goals.
  • 10+ years proven ability to collaborate, communicate and influence across the organization at all levels.
  • Proven expertise with direct mail and catalog either on Client or Agency side; experience in both a plus.
  • Demonstrated experience managing and negotiating large deals with customers or suppliers.
  • Strong experience with all forms of production including catalog, direct mail, paper, fulfillment, mailing, etc.
  • Strong technical expertise on paper production and print production for large format catalogs at quantities of 1 million or more.
  • Expertise in managing large, complex suppliers. Includes relationship with senior leadership in those organizations.
  • Proven ability working in a large, cross-functional organization.
  • Excellent communication skills, including presentationsmust be able to articulate a point of view clearly and effectively.
  • Proven strategy formulation and ability to translate into actions and outcomes
  • Must be proficient in understanding customer buyer behaviors, tendencies, as well as all areas of Marketing channels and messaging.
  • Advanced experience with Microsoft Desktop Software – Windows, Word, Excel, and PowerPoint.
  • Excellent written, verbal, and electronic communication skills. The incumbent must have the ability to accurately obtain, interpret, and transcribe a variety of communications and instructions.


Our benefits:

  • Comprehensive healthcare plans
  • PTO and family leave
  • Retirement plans

DE&I Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.