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Sr. Manager, Customer Information Quality & Governance

Date: Nov 8, 2022

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

About Grainger:

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.


Position Details:

The primary goal of Customer Information Governance is to create and orchestrate the governance of Grainger's Customer Information asset. The leader of Customer Information Governance will have responsibility to stand up an CI governance capability that to ensure the highest quality information and the protection of sensitive customer information assets.

You will establish and ensure adherence to a customer information governance framework for data policies and best practices aimed at achieving the required level of consistency, accuracy, and completeness of customer information. You will also put in place measurement capabilities (reporting) and training programs to support internal CIDO needs and our needs. You will report to the Sr Director, Customer Information Design and Operations.


You Will:

  • Develop long-term vision for Customer Information Governance; create roadmap, develop detailed annual plans, and lead team to successful outcomes
  • Lead research and analyses of the team's operational effectiveness, processes, root cause analysis (RCA). to support a culture of continuous improvement across all CIDO teams.
  • Mentor CI production operations team members on information quality standards
  • Develop a Customer Information measurement strategy that connects CIDO team members' work to outcomes by meaningful reporting.
  • Facilitate engagement with departments and leaders to train and educate the use and adoption of the CIM data asset
  • Build training content for CIDO team members, maintain a Customer Information data dictionary, working with CIRD, GTG and other partners.


You Have:

  • MLIS, MLS, MS, MIS, or Data Analytics education or equivalent
  • 7 + years experience in Customer Information management, Master Data Management, Data Governance or Digital Content Strategies
  • 5+ years managing a team of 5 or more individual contributors or leaders
  • Experience with business operations and B2B
  • Technology experience in Customer Information, MDM, and data quality technologies
  • Progressive thinking on approaches to Data Governance
  • History working with large datasets, ontologies, metadata management, and data models


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.