Senior Product Manager - Order Processing

Work Location Type: Hybrid  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation:

The anticipated base pay compensation range for this position is $131,200.00  to $218,700.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details:

As a Senior Product Manager for the order processing team, you will play a critical role in meeting customer needs for orders submitted on Grainger.com, in our customer service centers, and through our ERP integrations. You will deeply understand the range of settings customers can apply to their orders and make sure every order meets those expectations. You will also understand the needs of Grainger teams that fulfill, ship, invoice, and collect payment so we can drive efficiency for customers. Finally, you will use data to identify improvement opportunities and create automation to fix problems before customers or Grainger team members need to intervene.

You will be based in Chicago or Lake Forest, IL with a hybrid schedule of 3 days per week in the office and report to the Director of Product Management. We are not considering remote employees for this role currently.

"This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position."

You Will:

• Partner with business and operational groups to define a vision for order processing and execution that removes friction from the customer experience.
• Collaborate with engineering, architecture, and UX to provide measurable results for customers and Grainger.
• Define API solutions that serve the needs of all customer order interfaces and are easy for developers to use and adopt.
• Frequently deliver valuable incremental improvements using modern software practices and technology.
• Ensure our systems are instrumented for customer insights to drive informed decision making throughout the organization.

You Have:

• 5+ years of experience as a product manager or in a related role.
• Demonstrated experience in discovery of customer jobs-to-be-done and translating that into frequent delivery of user value.
• Expertise in getting data and using it to make product decisions, and the proven ability to continually find ways to collect and analyze new information.
• Demonstrated ability to define problems and connect solutions to the larger organizational strategy while measuring impact delivered.
• Technical experience and desire to build API-based products while contributing well-informed strong opinions on usability and quality in partnership with engineers.
• Communication and storytelling skills to create clarity around customer needs and solution value both in-person and in-writing.
• Strong preference for working in close partnership with engineering, architecture and UX to deliver frequent and incremental value using continuous delivery practices.
• Track record of understanding and explaining technical issues and opportunities to business partners so they can understand the impact and communicate the value broadly.
• Bachelor's degree in computer science, engineering, science, mathematics, analytics, data science, or equivalent professional experience.
• Experience in B2B or enterprise software solutions is a plus. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.