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Senior Product Manager - Customer Information Management (CIM)

Date: Nov 12, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Chicago, IL


About Grainger:

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.


Position Details:


We are looking for a Sr. Product Manager to join Grainger's Customer Information Management team. This team builds systems to capture and organize data about Grainger's customers. Customer Information is used across Grainger to serve customers and promote growth.

You will contribute to the product strategy, vision, and roadmap of future products, with high degree of ownership over essential features and the customer experience. You will work with engineering, design, and operations to develop and launch new aspects of a product. You will be creative and have the ability to work in a matrix organization as well as combine a variety of technologies and capabilities into products and applications that customers love. You will be customer-focused with experience creating successful products and services. You will report to the Director, Product Management.


You Will:


  • Build relationships and identify partners across the organization
  • Explain customer needs, conduct ongoing customer research, use internal knowledge, and prioritize market requirements.
  • Develop plans using data to make recommendations that create advantage for Grainger
  • Develop portions of the product roadmap by defining plans to achieve the product vision and achieve results.
  • Assess the needs, opportunities, and pain points for the platform within Grainger's evolving systems landscape.
  • Contribute to a process for prioritizing and launching major product releases and incorporating enhancement requests to existing features.
  • Achieve in a schedule of releases.
  • Translate customer needs into product requirements.
  • Sustain: Ensure execution of product lifecycle processes from concept to launch. Be the authority and advocate for your given area of focus.
  • Adoption: Readiness planning starts when the project is conceived. Communicate and coordinate launch across your team including business and engineering teams. Pre-coordinate with adopting teams. Establish, provide (or update) readiness materials and FAQs to support launch.
  • Project management results: Track planned activities for each product release with consideration of schedule, risk management, escalation of issues and balances tradeoffs.
  • Communications: Both facilitate and develop content for meetings up to the VP level landing the appropriate message for the audience.


You Have:


  • BS/BA degree in computer science, engineering, science, math, design, or related field
  • 5-7+ years of experience as a product manager or related occupation. The five years of experience must involve: conducting strategic business and financial analysis, working with engineering, design, and project management counterparts to provide digital products or services.
  • Experience engaging customers throughout the product lifecycle from user research to troubleshooting of product issues
  • Experience designing complex solutions to create advantaged software
  • Experience managing products through entire life cycle – from creation to launch
  • Experience navigating a matrixed organization
  • Experience using hard data to back up assumptions and develop project business cases
  • Process design skills and operational orientation
  • Continuous improvement mindset that results in the understanding of new technologies


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.