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Senior Manager, Merchant

Date: Aug 3, 2022

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.


We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

Merchants are important leaders at Grainger as they connect customer needs with the right product solutions and category strategy. As a Merchant, you will establish and lead the strategy of a category of up to $600M in annual revenue. You will work with multiple teams across the organization to implement the category strategy like Supplier Management, Product Information, Publishing, and Software Development. You will get prime exposure to the MRO industry. You will report to a Director of Merchandising in the Merchandising Strategy team.


You Will:

  • Start with the voice of the customer. Conduct external research like markets and competition performance and use internal data that includes purchasing patterns, interactions on Grainger.com, and customer feedback.
  • Establish a category strategy and implement it (manage multiple workstreams and keep teams accountable)
  • Establish the right product assortment: add and discontinue products, select suppliers, and determine branding strategy, including our private label.
  • Build the right customer experience by building meaningful product groupings, select attributes for web filters, establish product table structures, and determine the content strategy (product information, images, and complementary materials).
  • Challenge the status quo, promote change, navigate uncertainty, and identify opportunities to accelerate growth and expand market share.
  • Use large amounts of data in ways that facilitate decision-making.


You Have:

  • Bachelor's degree required in engineering, technology, science, marketing, logistics, business or relevant field.
  • 7+ years of professional experience
  • Familiarity with manufacturing processes and MRO customers


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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