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Senior Manager, Business Systems Engineering - Order

Date: Mar 5, 2023

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

The Sr. Manager, Business Systems Engineering - Order is accountable for a world class enterprise technology experience in North America. With a sound understanding of and experience working with complex business applications including both off-the-shelf and custom-developed software like SAP and industry-leading Cloud services and SaaS products, you ensure Grainger team members are equipped with the most effective technology capabilities to help them serve Grainger's customers with ease and confidence.

You will lead a team of 30+ employees and contractors to engineer Grainger's technology platforms and services in collaboration with our customers, suppliers, and team members to be optimized and relevant.

You will drive the roadmap to modernize, streamline, enhance and strengthen the performance, reliability, security and scalability of our core business applications.

You will report to the Director of Infrastructure Apps and Security Operations and will be based in Chicago or Lake Forest, IL.


You Will:

  • Provide strategic direction to Engineers and Engineering leaders in support of Grainger's business objectives using measurable key results to hold team members accountable.
  • Coach and develop technical talent, helping to make Grainger and GTG a top-talent magnet. Achieve this through a comprehensive staffing plan, aligned with our technology roadmap to understand where we should be investing and how to grow that talent internally.
  • Use metrics to monitor the health and productivity of the teams and to understand capacity limitations for forecasting possible headcount changes.
  • Partner with stakeholders to better understand how to meet customer and team member needs ensuring alignment with our core principles and strategic vision.
  • Ensure teams are making design decisions that enable independent releases, support resiliency of systems, and that tradeoffs are understood and align to high-level goals.
  • Ensures effective monitoring, timely and high-quality communication and alerting when service disruptions occur. Lead and coordinate large cross-functional recovery efforts for incidents (Code Red/Escalated Condition) to minimize downtime and lost revenue, when appropriate.


You Have:

  • 7+ years experience managing application engineering or similar development teams
  • Strong service-based experience and delivery. Experience with delivery methodologies such as Agile, Scrum & other iterative delivery approaches (Dev/Ops)
  • Experience with SAP SD, WM, EWM and GTS, and experience deploying cloud technologies for both hosted off-the-shelf software and in-house developed applications.
  • Demonstrated ability to motivate, mentor, coach and lead large technical teams
  • Ability to manage complex vendor/supplier relationships, including contract negotiation, ongoing maintenance & support, navigating contractual audits and problem-resolution.
  • Bachelor's degree in Computer Science, Engineering, related disciplines, or equivalent work experience.


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.