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Senior Business Analyst, Product Information

Date: Sep 20, 2022

Location: CHICAGO, IL, US, 60603-4013 Hybrid, IL, US, N/A LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

You will manage the continuous improvement of our end-to-end proactive category maintenance process. This process contributes to helping determine which products we sell, how we organize these products to show their value, and which information we need to help customers choose. You will engage with all aspects of this revenue driving business process at Grainger, governing our main information flows and handoffs. The Sr. Analyst will partner within Product Information teams and Merchandising, Supplier Management, Publishing, Supply Chain, Pricing & Compliance teams for discovery and change management activities. You will achieve operational efficiency and speed-to-market while establishing relevant analytics guiding the desired process outcomes. Your work will affect processes involving 100+ team members and reviewing products with sales valued at >$1B annually.

Using process development and continuous improvement best practices and methodologies, you will ensure our process changes are guided by clear understanding of our operation, focusing on improving outcomes.

You will report to the Manager, PI Business Process.


You Will:

  • Develop action plans for process improvements of Product Information's end-to-end involvement in the proactive category review process including technologies, hand-offs, customer outcomes, and inputs from PI Process Managers and PI leadership
  • Create communications for partners to explain current state and continuous improvement activities
  • Understand and support the Category Review and work management metrics that connect the work we do to desired outcomes
  • Identify opportunities to reduce PI errors through root cause discovery, clear metrics and lean-style "poka yoke" process build
  • Document processes, project plans and process improvements with consistency
  • Help ensure high quality of product information deliverables to the business
  • Collaboration with Merchandising, Supplier Management, Supply Chain, GTG (Grainger Technology Group) and other team


You Have:


  • Bachelor's Degree in business analysis, business administration or related field, or equivalent experience


  • 3+ years of experience across process optimization including process assessment, process build and process change management
  • Experience with communication strategy and ability to create clear PowerPoint and document-based stories
  • Business-to-business distribution or manufacturing experience preferred
  • Technology experience in Product Information Management and other Product Content related systems
  • Background in business process discovery
  • Expert proficiency in Microsoft Office functionality, especially Excel (Macros, VBA, Pivot Tables, Lookups), Visio and PowerPoint
  • Broad business knowledge and an understanding of business operational drivers
  • Ability to work with senior team members
  • Meeting management and project management skills



Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.