Senior Analyst, Customer Information

Work Location Type: Hybrid  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $85,300.00  to $142,200.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details

Reporting to the Manager, Customer Data Acquisition, the Senior Analyst, Customer Information ensures that business and IT follow and maintain alignment to Data Governance processes, data quality rules and standards for data assets within the Grainger systems. This role is a tangible function of the data governance framework ensuring the data is managed through its complete lifecycle, as an enterprise asset. We are looking for a candidate with data management background who understands data, how to govern and curate data and improve its consistency and quality.

We are looking for a candidate who can provide thought leadership in third-party advantaged data solutions to key stakeholders across functions (Procurement, Technology, Strategy, Marketing, Sales, Analytics, Affiliates) and achieve consensus on data vendor selection, who also has experience with B2B Customer Information domain with data governance and quality tools like Collibra, Informatica, Alation.

You Will

Evaluate data inconsistencies across business areas and frame resolutions (data gaps, missing information, inconsistencies, mis-categorizations).

Develop and govern data guidelines, policies, standards, processes, and data acquisition procedures.

Define important data object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.

Function as the lead custodian of data assets, provide oversight of important team processes and how they produce high-quality customer outcomes.

Review information architecture for alignment with guidelines, data standards, and governance strategy.

Design training and documentation to enable team members to understand and follow established data guidelines.

Define and document data quality metrics and KPIs; establish workflows for issue resolution and continuous improvement in data quality.

Work closely with technology teams to evolve proprietary software which supports team workflows.

You Have

Bachelors Degree or equivalent professional experience.

3 plus years of related professional experience.

Related hands-on project experience working with metadata, data quality, data cataloging, policies, and learning & development.

Experience in Structured Query Language (SQL).

Experience translating complex technical analyses into actionable business insights and reports for stakeholders.

Collaborate with leadership, business users, and technical personnel.

Strong project management skills.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.