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Product Manager - Customer Information Management

Date: Apr 29, 2022

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Chicago, IL



About Grainger:

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.



Position Details:

We are looking for a Product Manager to join the Customer Information Management team. This team builds systems to capture and organize data about Grainger's customers. Customer Information is used across Grainger to serve customers and promote growth.

You will work with engineering, user experience design and stakeholders to design and launch new tools that allow multiple teams to use customer information in their operational processes. You will be creative, work in a matrix organization and combine a variety of technologies and capabilities into products and applications that customers love. You will be customer-focused, with experience creating successful products. You will report to the Sr. Product Manager.



You Will:

  • Translate user needs and high-level product ideas into detailed product requirements for the software development and QA teams
  • Resolve issues for assigned product area that may impair the team's ability to meet goals
  • Build internal relationships to promote implementation and goals
  • Work with engineering and UX design to determine solutions for users
  • Work with stakeholders to align on priorities and communicate progress
  • Achieve a schedule of releases
  • Contribute to the design of the product roadmap
  • Provide active support post-launch to users to refine software to improve usability
  • Track planned activities for each product release with consideration of schedule, risk management, escalation of issues and balances tradeoffs.




You Have:

  • BS/BA degree in computer science, engineering, science, math, design, or related field
  • 2+ years of experience in product management or related occupation. The experience must include: conducting strategic and financial analysis, working with engineering, design, and project management counterparts to provide digital products or services.
  • Experience designing complex solutions to create advantaged software
  • Experience managing products through entire life cycle – from creation to launch
  • Process design skills and operational orientation
  • Continuous improvement mindset that results in the understanding of new technologies



Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs



DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.