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Product Manager - Customer Information Management (Sr. Manager level role)

Date: Jan 2, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

Primary Function:

At Grainger, we are building systems that will extend our market leadership for another 90 years. While lots of companies talk about “digital revolutions” or “delightful experiences”, we’re focusing on building the stuff that matters. Our expertise is borne of a profound understanding of our customer and their needs and how our products and services create value for them. It’s borne of sweat and toil and dealing with complexity and scale problems that few companies are privileged enough to enjoy. We are looking for an exceptional product manager to help guide and chart a course for Grainger’s enterprise systems and application development so that Grainger continues to “Keep the World Working”.
The Product Manager contributes to the product strategy, vision, and roadmap of future products, with a high degree of ownership over critical features and the customer experience. This role is inherently cross-functional and will work closely with engineering, design, UX, and operational teams to develop and launch innovative aspects of a product. The Product Manager is both creative and highly analytical, able to work extremely effectively across a diverse set of stakeholders, adept at leading development of applications customers love. The Product Manager is customer focused and technology savvy – with experience creating successful products and services.
The role will solve complex, cutting-edge problems and be part of a team focused on delivering advantaged customer service capabilities at Grainger.

Principal Duties & Responsibilities:

•Define, develop and deliver products and services that will enable Grainger to continue to lead the industry.
• Understand and articulate customer needs, conduct on-going customer research, leverage internal knowledge and expertise, and prioritize market requirements.
• Retrieve and analyze large data sets to identify and solve business problems.

• Build relationships with stakeholders across the organization.
• Conceptualize the needs of stakeholders and build portions of the product roadmap and requirements
• Ensure we sustain, build adoption, track project execution, and communicate results effectively

- Strategy, roadmap, and requirements: Develop portions of the product roadmap by defining plans to achieve the product vision and deliver business results. Assess the needs, opportunities, and pain points for the platform within Grainger’s evolving systems landscape. Contribute to a cross-functional process for prioritizing, delivering and launching major product releases and incorporating enhancement requests to existing features. Deliver in a consistent cadence of releases. Translate customer needs into product requirements.

- Sustain: Ensure consistent execution of product lifecycle processes from concept to launch. Be the internal and external authority and advocate for your given area of focus while demonstrating return on investments in new technology.

- Adoption: Readiness planning starts when the project is conceived. Communicate and coordinate launch across all stakeholders including business and engineering teams. Pre-coordinate with adopting teams. Define, deliver (or update) readiness materials, release plans, etc. as required to support launch.

- Project management results: Track planned activities for each product release with consideration of schedule, risk management, escalation of issues, balances tradeoffs, etc.

-Communications: Both facilitate and develop content for meetings up to the executive level landing the appropriate message for the audience.

Position Requirements:

Preferred Education & Experience:


• Demonstrated ability to design complex solutions to create advantaged software.
• General manager mentality, entrepreneurial drive, and proven ability to influence others.
• Exceptional written, verbal, and presentation skills; excellent interpersonal skills.
• Superior process design skills and operational orientation.
• Continuous improvement and innovation mindset that results in the understanding of emerging technologies and how they might apply within the organization, as well as driving creativity, acting with agility and thinking outside current boundaries.
• Strong ability to participate in cross-functional teams and navigate a matrixed organization.
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.
• Comfort with ambiguity.
• Thrives under pressure and working to aggressive timelines.
• Insatiable will to get stuff done.


• BS/BA degree in computer science, engineering, science, math, economics or related field. MS or MBA preferred.
• 2+ years’ of experience as a product manager or related occupation preferred. The two years of experience must involve: conducting strategic business and financial analysis, retrieving and analyzing large and complex data sets; synthesizing business insights through advanced modeling, data retrieval (familiarity with SQL/SAS preferred); working cross-functionally with engineering, design, and project management counterparts to deliver digital product enhancements or services.

• A track record of successfully managing products through entire life cycle – from inception to launch.
• A track record of delivering business results and managing a product or product line P&L.
• Demonstrated expertise within industrial distribution a plus.


EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status