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Product Information Operations Supervisor

Date: Nov 24, 2022

Location: CHICAGO, IL, US, 60603-4013 Hybrid, IL, US, N/A LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

This role is a member of the Product Information team playing a meaningful role in ensuring Grainger produces and cleanses world class product information leading to outstanding merchandising outcomes for our customers. The PI Operations Supervisor will manage the Product Information Analyst team who are responsible for the daily activities curating and managing product information across multiple workflows. The PI Operations Supervisor will manage the quality of this information presented to the customer to aid them in a purchasing decision. The PI Operations Supervisor will provide direction and guidance to the Product Information Analyst in their daily activities, including attribute and list-of-value (LOV) creation, data gathering through third-party vendors, engagement, normalization and quality assurance.

You will report to the Senior Manager, PI Production.


You Will:

  • Manage team member assignments, delegate tasks and distribute workload to team members
  • Monitor and report on team member performance, including performance reviews
  • Coach team members to ensure successful completion of deliverables to partners
  • Ensure the quality of work for team member activities that relate to attribute or data curation:
    • Validate product information research, analysis and implementation
    • Document team member quality issues and provide appropriate courses of action for resolution
    • Communicate with internals partners and external vendors
    • Ensure implementation of internal PI and external feedback
  • Lead the definition and appropriate capture, publishing and maintenance of attribute values
  • Provide data cleansing and normalization requirements/recommendations based on category research and PI data standards
  • Provide support for tracking, validating, and analyzing data changes
  • Assist Product Information Analyst in decision-making of complex product information problems
  • Understand and help with the communication to the Pod: of the impact of product information strategies as part of category review and new product additions


You Have:

  • BS/BA degree in engineering, library sciences, or other data related field
  • Experience with e-commerce and digital projects
  • Working knowledge of business strategies including B2B customer requirements with maintenance of manufacturing processes, operation and application of industrial products is ideal and product information
  • Understanding of Product Master Data Management and Governance
  • Experience providing team members with constructive feedback
  • Demonstrated experience driving results through a diverse set of dependency-laden processes
  • Ability to present complex information to multiple technical and non-technical audiences
  • Data analysis and reporting experience


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.