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Process Management Analyst

Date: Apr 13, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.


Primary Function:

The Process Management Analyst leads/oversees select functions which support the daily productivity and profitability of the Grainger product portfolio. The role is responsible for consistent execution of departmental processes while ensuring their standardization, optimization, and continued review for improvement.


Principal Duties & Responsibilities:

•          Serve as subject matter expert for best in class processes, and enable customers to meet strategic purchasing needs through cross-category portfolios

o          Manage processes to meet regulatory and/or stakeholder considerations

o          Collaborate with business partners across functions to support business priorities

•          Execute and deliver on standard processes within defined service level agreements

•          Establish and regularly evaluate opportunities for continuous improvement

•          Responsible for analyzing and interpreting meaningful patterns to enable decision making with simple, visible metrics

•          Embraces curiosity to identify problems and possible solutions and takes appropriate action to resolve

•          Delivers decisions and recommendations primarily specific to location/ department


Preferred Education & Experience:

•          BA/BS or equivalent preferred

•          3-5 years of experience in related field preferred

•          Preferred Skills:

•          Customer and solution focused

•          Fact-based (and data driven) decision making

•          Continuous improvement and process-oriented thinking

•          Understands and interested in cross functional impacts of decisions, able to work well with business partners

•          Strong communicator

•          Problem solving

•          High curiosity

•          Takes ownership

•          Positive attitude

•          Able to prioritize and see tasks through to completion



Position can be based in Lake Forest or Chicago post pandemic


EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.