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Process Lead, Information Change Mgmt

Date: Sep 14, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.


We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.


You Will


The Information Change Management team determines and coordinates the notification of various departments when information (data, copy, product images, search terms, etc.) needs to change on the website as well as collects, documents and reacts to internal and external feedback. This department focuses on facilitating data quality and customer experience improvements via our publishing process, category review process and customer feedback intake.


The Information Change Process Lead is responsible for the project tool that manages this work as well as the workflows that route the work from one department to the next for both customer feedback/maintenance and category review implementation. The Process Lead duties include project management, project tool ownership (Jira & SmartSheets customization & functionality), workflow ownership and maintenance, advanced tool training, project quality control/auditing, reporting/analytics/metrics, escalations, maintaining knowledge of the overall publishing & Category Review processes and team history/processes, identifying opportunities to improve reporting and processes within department, executing projects within given deadlines.

  • Workflow process, project/tools owner
  • Own reporting and analytics for ICM team and team stakeholders - identify reporting opportunities and develop reports
  • Workflow ownership and maintenance
  • Team resource for escalated feedback
  • Advanced Jira & SmartSheets training resource
  • Partner with teams and leaders across organization
  • Maintain historical knowledge of team and processes
  • Maintain documentation of current processes for internal & cross-departmental use



You Have


  • 3-5 years of Merchandising, eCommerce and/or product lifecycle experience
  • Proactive & resolute – identifies potential problems before they occur and has a prepared solution
  • Takes initiative – always looking for ways to improve the current process
  • Adaptability – open to change and willing to test out new processes
  • Strong reporting & analytics skills
  • Strong written and verbal communication skills
  • Interpersonal and relationship/networking building abilities
  • Strong research and problem solving skills
  • Prioritization and multitasking skills
  • High attention to detail / proven organizational skills
  • Desire to always improve the process
  • Ability to work independently as well as in a team environment



Proficiency in Microsoft Office, SQL, JIRA, JQL, Domo, Tableau and Google Applications.


Our Benefits

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DE&I Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status