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Manager, Customer Strategy

Date: Oct 11, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.


We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger. T


You Will


The Manager, Customer Strategy will develop either industry-based strategies for prioritized customer segments or strategies for relevant special topics that span multiple customer segments through a robust strategy review process and detailed coordination across a variety of tasks. You will help guide decisions that allow us to grow with all customers, and improve our market share, profitability, and competitive advantage.


  • Conduct in-depth research during review process through primary and secondary research (e.g., desk research, customer visits, seller ridealongs, expert interviews) to understand essential segment roles, departments, challenges, products, purchase process and Grainger's "right to win"
  • Help drive execution (e.g., Merchandising, Sales Coverage, Marketing, Sales Enablement, Supply Chain) on opportunities to grow share in segment through improved offer (e.g., product, price, service) or tailored go-to-market touches (e.g., coverage, sales & marketing tactics)
  • Translate growth strategies on prioritized industries or special topics into relevant content and expertise that supports go-to-market touches
  • Create overall industry performance insights, multi-year industry roadmaps, and prioritization of essential segments or special topics
  • Gather seller and customer feedback from select activities (e.g., roundtables, tradeshows, third-party partnerships) on latest market developments for priority industry segments or special topics


You Have


  • Bachelor's degree in Engineering, Economics, Business, or related field
  • 5+ years of total work experience with 2+ years of experience in a strategy or offer development function at a Fortune-500 company
  • Translate strategies to tactics that increase revenue
  • Ability to structure work that enables development and testing of scalable concepts
  • Experience accomplishing growth/ go-to-market/ sales and marketing strategies within an industrial, retail, or distribution business


Our Benefits


With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DE&I Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status