Engineering Manager, Customer Information Management

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Date: Nov 15, 2025

Location: CHICAGO, IL, US, 60661-4555 Remote, IL, US, N/A

Company: Grainger Businesses

 

Work Location Type: Hybrid  

Req Number 322363

About Grainger:

 

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 

 Compensation:

The anticipated base pay compensation range for this position is $131,200.00  to $218,700.00.

 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

 

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

 

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

 

 

 

Position Details:

The CIM Profile team is responsible for creating a unified customer view regardless of the channel the user interacts with. This team is responsible for building out tools to manage customer information efficiently and ensure synchronizations across our various systems.  

 

As engineering manager, you will work with the team’s product manager, various engineering teams, technical architects, designers and business stakeholders to deliver excellent user experience. You will collaborate closely with our security and SRE teams to ensure best practices are followed. As the central hub for bringing user information together, various engineering teams rely on the data your services provide. As the owner of business-critical systems, you will ensure proper observability and support processes are in place.  

 

You will lead a team of full stack developers and QE engineers, where you will champion the best development and quality practices, provide technical guidance, partner with the product team, and hold accountability for team execution. Having a growth mindset, you will coach team members, identify areas of improvement, and support your team’s continuous betterment. 

 

 "This position is not eligible for any form of sponsorship now or in the future.  Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position." 

 

You will:
 

  • Provide guidance and leadership to Software and Quality Engineers, helping define their roles and responsibilities 

  • Support team members in developing and following personal development plans aligned with career growth objectives. 

  • Collaborate with Product Managers to align product roadmaps and translate requirements into actionable strategies. 

  • Promote continuous improvement in software development processes and workflows. 

  • Mentor Software and Quality Engineers support technical and professional development. 

  • Ensure adherence to established development standards, coding practices, and quality assurance processes. 

  • Monitor all the development activities, testing activities, deployment activities, code quality, and customer satisfaction 

  • Track and analyze metrics to monitor team effectiveness and quality outcomes. 

  • Identify process inefficiencies or quality issues and implement improvement initiatives. 

  • Serve as a point of contact for escalation related to the team’s projects and deliverables. 

 

 You have:
 

  • Bachelor's Degree in Information Technology, Computer Science, or related field required 

  • 5+ years' experience in Software Engineering required  

  • 2+ years' experience leading developers required 

  • Ability to manage Agile sprint teams, vendor relationships, on-shore/off-shore teams 

  • Technical Knowledge in: 

  • Java & J2EE stack with basic Java frameworks (Spring, Hibernate, Spring Boot) 

  • Web application front-end frameworks (Svelte, Bootstrap, Angular) 

  • CI/CD, automated testing, automated monitoring. 

  • Containerization platform (Docker, Kubernetes, or OpenShift) 

  • Cloud stack (AWS, Google Cloud Platform, Azure 

  • Software security and basic vulnerabilities 

  • Micro-services architecture 

  • Event-streaming technologies (Kafka) 

  • Familiarity with additional programming languages (Kotlin, Python) 

 

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

 

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.