Director, Product Engineering

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Date: Nov 3, 2025

Location: CHICAGO, IL, US, 60654-4203

Company: Grainger Businesses

 

Work Location Type: Hybrid  

Req Number 325089

About Grainger:

 

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 

 

 

 

 Compensation

The anticipated base pay compensation range for this position is $176,300.00  to $293,800.00.  This role is incentive eligible.

 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 23 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

 

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

 

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

 

 

 

 

Position Details: 

 

The Director of Engineering in Customer Order is an engineering leader responsible for the transformation of some our most critical systems. You have a strong background in modern software delivery and can guide creation and priority of features and capabilities through leadership, execution, facilitating communication, and understanding the boundaries of their specific domain applying their technical mindset. Leading in this space requires a strong grasp of cloud-native distributed systems and a passion for transformational change. 

 

You will report to the Sr. Director of Product Engineering. This is a hybrid role based in our Chicago Offices. 

 

 

You Will: 

 

You will manage a team of Senior Engineering Managers, Engineering Managers, and Snr Staff Engineers.  

You will partner with product and business stakeholders to shape the vision for Customer Order technology and collaborate early and often with architecture, engineering peers, and product management. You’ll drive continuous improvement of our processes at a domain level and ensure we’re investing in growing and nurturing the right skills and culture in our teams. 

 

Domain responsibilities:  

 

  • Roadmap delivery:  You will lead multiple development teams capabilities to power Customer Order. Your teams are specifically focused on channel-agnostic APIs that need to be highly available and resilient. You’re responsible for facilitating an effective delivery process that delivers on top priorities. This includes forecasting delivery, proactively addressing risks, and advocating for technical change and improvement when needed.  

  • Modern Engineering and Cloud Technologies: Promote and embed skills that allow the use of the cloud, containers, serverless, and the use of test automation.  

  • Team structure and staffing: Monitor current team boundaries and makeup against delivery priorities and suggest adjustments to improve delivery throughput and quality. 

  • Proactively management technical risk: Ensure security risks are understood and prioritized appropriately, understand the whole technology landscape you’re accountable for and partner with product and architecture to prioritize improvements aligned to our business goals. 

  • Operational excellence: ensure systems meet necessary SLAs, are resilient, and product support process is high functioning. 

  • Team culture: Set the tone for a culture of continuous learning where engineers can do their best work and are driven to grow and improve. 

 

Team responsibilities:  

 

  • Personnel Management: The Director directly manages a group of Engineering Managers and is indirectly responsible for all the engineering teams under those managers. Issue of team personnel could require their attention or their direct intervention. 

  • Built-in Quality: The Director will monitor quality metrics (Ex. Escaped Defects, Mean Time to Resolution) to ensure that the Engineering Managers are encouraging a culture that places heavy emphasis on building quality into the software that is written. Using methods like Test-driven Development, the Director should help to create a system for teams to deliver their best work.  

  • Lifecycle Management: The Director will oversee the health and efficiency of the SDLC for their domain. You should work with all departments, teams, and individuals to ensure the methods of software delivery is smooth and that all operational expenses are providing the desired outcomes.  

  • Technology Champion: The Director will be an advocate for the technology that the teams in their domain create. While the Director is not directly responsible for the design decisions that the teams make, they should always be aware of the outcomes, challenges, and choices the teams are facing. 

 

 

You Have: 

 

  • 5+ years of people management experience  

  • 5+ years of demonstrated experience in SLDC using Agile methodologies, continuous delivery, cloud and modern engineering approaches to solve business problems. Experience with XP practices is a plus. 

  • Experience managing teams building APIs and event driven systems 

  • Requires a bachelor's degree in computer science, information systems or a related study or equivalent project-related experience. 

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

 

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.