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Director, Accounts Receivable & Credit Services

Date: Aug 5, 2019

Location: CHICAGO, IL, US, 60603-4013 JANESVILLE, WI, US, 53546-8729 LAKE FOREST, IL, US, 60045-5201

Company: Grainger

The Director, Accounts Receivable & Credit Services will provide leadership, direction, and support in the operation and management of the Accounts Receivable, Cash Processing, Billing and Credit Service teams for Grainger, Acklands-Grainger (AGI) and Panama.  This leader will be responsible for processes, reporting, business continuity and system enhancements as well as provide expertise in the development and implementation of projects to support Company process improvement goals and initiatives.


This role can be located in Lake Forest, IL or Chicago, IL or Janesville, WI.


Principal Duties & Responsibilities:


  • Provide leadership and support in the development and implementation of financial systems.
  • Identify and lead business and technological process improvement solutions that drive down operational costs.
  • Identify and develop business and technology strategies to maximize the operation, functionality and performance of the department’s processes.
  • Lead, manage, and provide support and direction to the ongoing maintenance and upgrade of software and hardware.
  • Manage and ensure the integrity and controls are in place.
  • Provide leadership, direction and support of monthly reporting required in support of business decisions.
  • Provide leadership, direction and support in the development and maintenance of the dept. specific web pages and business continuity initiatives.
  • Create, manage and execute all project plans and schedules, pooling necessary technical and business resources, within predetermined budgetary requirements.
  • Provide leadership and subject matter expertise skills required to meet Sarbanes-Oxley process controls.  
  • Manages the keying to be sure that flows of activities are smooth and accurate.
  • Directs the payment reconciliation process timely and accurately for the Accounts Receivable portfolio.
  • Manage the Cash Processing department responsible for opening and capturing incoming customer payments, vendor invoices, and non-payments transactions.
  • Manage multiple sites, including Janesville, Kansas City, AGI and Panama operating 5–6 days a week with 5-6 deposit days.
  • Work cross-functionally with the Cash Processing leadership team to ensure maximum performance and successful transfer of images and information to A/R.
  • Work with the Credit and Collection leadership team to resolve payment application issues and dispute cases.
  • Lead the daily in-country cash receipt and deposit activities. 
  • Achieve and maintain primary deposit percentages of at least 98% on a yearly basis.  Key elements to attain and surpass this goal include strategic planning, analysis of technical enhancements (equipment), process improvements and emphasis on training.
  • Achieve service excellence with respect to payment reconciliation processing. 
  • Development and achievement of specific quantitative/qualitative measurements of aged payments, direct customer and field contact, correspondence, follow-up and account level accuracy.
  • Ensure that a fully functional disaster recovery plan is in place to enable the daily deposit of cash and reconciliation of customer payments if facilities are not available.
  • Interact, consult and develop strategic relationships with counterparts in Sales and Customer Service to achieve greater customer focused quality for each functional area.
  • Plan, monitor and maintain yearly budgeting responsibilities for each functional area. 
  • Partner with Enterprise System (EPS) resources and business partners to ensure availability, operation, and peak performance of the team’s processes.
  • Develop and maintain accurate reporting tools to measure department quality and productivity.
  • Drive a high level of customer service (internal/external).
  • Drive continuous improvement mindset by implementing process improvements and best demonstrated practices.
  • Hire, develop and retain top talent to provide bench for future leadership roles within Grainger. 


Preferred Education & Experience:


  • A minimum of 5 years management/supervisory experience preferred. 
  • Bachelor’s degree required or equivalent.
  • Must possess the ability to work effectively with all levels of management with internal and external partners.
  • Demonstrated ability to adapt to changing business processes, technologies, services and environments.
  • Must possess strong communication, organization, leadership, problem solving and process improvement skills.
  • Understanding and knowledge of information systems and business application concepts and requirements
  • Proficient in business systems utilized to drive reporting and measurements
  • Be able to recognize potential in subordinates and attract, select, and develop subordinates and team members to maximize potential. 
  • Self-starter with strong initiative, willing to challenge the status quo.  Demonstrates the ability to consistently follow though, effect action, and bring focus to situations.
  • Must demonstrate a commitment to Company values and goals.
  • SAP experience preferred.
  • French and/or Spanish comprehension is preferred.
  • The ability to work effectively and efficiently in a high growth environment and rapidly changing organization.


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



Job Segment: Accounts Receivable, Credit, Manager, ERP, Information Systems, Finance, Management, Technology

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