Share this Job

Director, Customer Information Design & Research

Date: Feb 7, 2023

Location: CHICAGO, IL, US, 60603-4013

Company: Grainger Businesses

 

Location: Lake Forest or Chicago

 

About Grainger:

 

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


 

You Will:

 

Leads team to design customer information including:

  • Develop frameworks, methodology and processes to set up and supplement new customer information
  • Curate and develop customer information to ensure accuracy, promote  multiple marketing and analytical activities and continuously improve the processes to do so
  • Research customer segments; test/pilot research of industry segments and share/transfer to Customer Growth Strategy teams.
  • Design customer information– which elements matter most for which type of customers, which elements of data are gatherable, what frameworks will we use to define customer attributes
  • Provide customer information requirements to digital and technical teams to develop a Customer Information Management system
  • curate and supplement customer information for all of Grainger. Test and understand accuracy of important elements of customer information in present and future-state. Share insights with partners throughout the organization
  • Set up and continuously improve processes to add business customers and useful information to Grainger's customer master. Determine the most accurate and efficient ways to gather different parts of information. Partner with customer information operations team to do so.
  • Develop process and approach to study industry segments and collect useful information that can be used for creating growth. Share/ transfer with Customer Growth Strategy teams
  • Hire, develop and lead team members for customer information design and industry segment research
  • Reports to Sr. Dir, Cust Info Design & Operations

 

 

You Have:

 

  • Undergraduate degree in economics, mathematics, statistics or equivalent subject preferred; graduate degree preferred
  • 10+ years experience in leading teams and conducting research on customers
  • Comfortable with large data sets and analytical tools, such as SAS, SQL, R, etc
  • Strong business judgment and ability to think through and solve complex problems
  • Strong process-oriented thinking important to design customer information models
  • Comfort with ambiguity and ability to get to the right answer at a reasonable level of precision ("80/20" rule)
  • Work  cross-functionally for design and execution of large scale  initiatives
  • Translate complex issues into understandable terms for stakeholders and decision makers across the organization; will need to summarize and update senior leadership with key findings

 

  • Position located in downtown Chicago or Lake Forest; ability to be in office full time to effectively lead team
  • Up to 20% travel may be required to travel to customer locations, vendor locations, conferences, etc.  as needed

 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing progra

 

 

 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-LS1