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Customer Information Analyst

Date: Sep 16, 2022

Location: CHICAGO, IL, US, 60603-4013 WATERLOO, IA, US, 50701-9371 Remote, IL, US, N/A

Company: Grainger Businesses

                                                                      Customer Information Analyst


About Grainger:

Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with many products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone. Find your way with Grainger today. The Customer Information Analyst is responsible for sensing triggers that indicate the need to update Grainger’s customer information, interpreting this information to understand the scope of changes required, and integrating update activities into department operations. This role will work closely with Process Engineers, Technology Developers, and Business Leaders to prioritize this work based upon value to the business, defining new processes for teams to execute at scale. By making actionable customer information available, we help Grainger market, sell, and deliver the best products and solutions that meet the needs of our customers.


Principal Duties & Responsibilities:

Collaborates with stakeholders across the Grainger organization to identify and prioritize customer information triggers analyzes triggers to understand the potential business value of incorporating new triggers and implications to Grainger’s customer information Optimizes department processes to integrate new triggers with existing work types and teams up with Process Engineers to create new work types Continuously improves standard work instructions in partnership with Customer Information Technicians, who execute department create and maintain activities Engages with Customer Information Delivery Specialists to create new customer information as necessary Participates in process improvement workshops, owns improvement opportunities, and makes process changes Facilitates a culture of continuous improvement and embraces the cycle of problem identification, problem-solving, and process control


Education and Background:

Bachelor’s Degree required 5+ years of experience collaborating with technology teams to manage critical data Hands-on experience with Continuous Improvement methodologies (Lean, Six Sigma, and Kaizen events) is a plus


Skills and Abilities:

  • Problem solving skills to define structured approaches to unstructured problems while taking deliberate actions today to shape tomorrow Can identify drivers of business value and quantify benefit potential associated with customer information improvements
  • Team player who works well with people from diverse backgrounds and can engage stakeholders at all levels of the organization
  • Excellent technical communication skills to map business concepts to information requirements and software needs
  • Advanced computer skills with proficiency using the Microsoft Office suite
  • Previous experience with SAP and SQL is a plus Customer Service or Sales experience is a plus


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace