Share this Job

Customer Coverage Manager

Date: Jan 11, 2022

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses


Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.


Position Details:

The Manager of Coverage Operations supports measuring, and tracking current sales investments to ensure they provide returns. This includes performing analysis to evaluate current coverage models to understand performance and potential opportunities to improve. You will partner with sales teams to implement coverage strategies and present operational plans that promote the highest growth at the best return. You will bring forward creative ideas to coverage strategy as they develop new strategies.


You Will:

  • Establish relationships with sales leaders and important partners
  • Complete standard processes (informed by customer information models) to assign, maintain and track seller coverage
  • evaluate performance of current coverage models and serve up solutions to further align models to how customers buy/make decisions
  • Communicate relevant updates, oral and written, to sales leaders on performance of coverage models, and work side by side with sales teams to support optimization opportunities
  • Use understanding of current sales team strategy to evaluate current coverage models and serve up new solutions to Coverage Strategy
  • Partner with Coverage Strategy to design and test new coverage models that improve ability to cover customers and promote year over year growth
  • Develop processes for tracking, completing projects following best practices
  • Ensure achievement of project goals through completion of deliverables that meet partner success criteria


You Have:

  • Bachelor's degree or equivalent work experience
  • 5+ years of relevant work experience
  • Operate in matrix-managed environment (directing and coordinating others that do not directly report to the position)


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.