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Copy Manager

Date: Jul 13, 2021

Location: CHICAGO, IL, US, 60603-4013 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.


Primary Function:

Leads strategy implementation and manages operations for product Copy department that produces all copy content- digital and print. Supports Sr. Director to define vision that focuses on improving product selection information experience for customers through copy content. Develops, implements, and improves operating model to support vision. Partners cross-functionally to determine strategies that ensure Copy operations success as well as consistent and unified customer experience


Principal Duties & Responsibilities:

  • Sets strategy for copy planning that maximizes efficiency while prioritizing value to enterprise
  • Actively partners with business stakeholders to ensure copy quality and efficacy for the business
  • Defines copy standards and guidelines to highlight the uniqueness of product assortments while providing a consistent customer experience
  • Determines strategy for use of copy that balances superior customer experience with cost efficiency and scale Evaluates emerging technologies with respect to value add to the Copy operations and identifies opportunities Defines and implements operating model for Copy department: defining processes, setting technology requirements, and determining organizational structure and skillset needed to operate the Copy department
  • Develops standard operating procedures, determines roles and responsibilities, and implements key performance indicators to measure operational health.
  • Conducts regular operating reviews with Sr. Director to provide visibility into areas of improvement and related initiatives Accountable for copy content planning, operations, editing, mapping, and quality assurance
  • Manages operations across multiple locations: Lake Forest, IL, Chicago IL, and remote workers 2
  • Manages external services and tools vendors across multiple dimensions: relationships, operating model, cost, and quality Implements continuous improvement across department operations leveraging Lean frameworks
  • Leads improvement sessions and coaches team members
  • Drives copy content quality audits and resolution
  • Recruits talent, develops skills and professional experiences of team members, and improves the performance of the team
  • Provides MRO knowledge to maximize copy content impact on customer
  • Manages a team of Copy Editors and Copywriter


Preferred Education & Experience:

  • Experience in improving customer experience through use of copy content in e-commerce and catalog publications
  • Excellent process, technology, and team management skills in remote environments
  • Strong communicator and collaborator
  • Experience in copy content strategy and operations
  • Working experience with Lean frameworks Understanding how to influence search engine rankings via SEO content
  • MRO experience, understanding of industrial products and customers preferred



EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.