Services Team Lead

 Work Location Type: [[Onsite]]    

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is [[$16.92]]  and  [[$21.15]]  

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.  

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details:

Under the general direction of the DC Manager, supervises the daily operations of the DC to ensure that tactical plans are implemented to maximize sales and

provide the highest levels of customer service. Models the Grainger Service Promise. Will assist in driving company initiatives and results with the DC teams. Creates and promotes an environment where employees are empowered, engaged and committed to the success of the company. Acts as strategic business leader with members of branch and leadership team.

You Will:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.

• Leads the day-to-day activities of a team of hourly employees.

• Creates a clear direction for team members by effectively communicating initiatives, priorities and company strategy.

• Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, development, and operational improvements.

• Mentors staff toward achieving established individual and team goals.

• Assesses performance and provides frequent, direct, timely and candid feedback to reinforce or enhance skills or to update team members on their progress toward meeting goals.

• Monitor DC transactions as part of Service Observe/Quality Assurance and provide appropriate feedback to team members.

• Facilitates employee on-boarding and on-going training. May designate other team members to provide training.

• Under the guidance of the DC Mgr./ROM, may participate in the selection and hiring of new employees.

• Provides input on performance reviews and participates in performance discussions with team members.

• Recommends corrective action/counseling and may participate in counseling conversations with team members.

• Facilitates team interaction and communication.

• Plans and implements work schedules to ensure adequate productivity and staffing levels.

• Delegates and assigns duties based on workload variance.

• Clarifies procedures and job assignment questions for team members.

• Continually assesses processes for improvement opportunities.

• Suggests and implements changes to enhance defined processes and improve sales and service.

• Models and executes the Service Promise to influence team member behaviors.

• Utilizes sound judgment and best practices to resolve complex customer concerns.

• Fosters open communication between team members and leaders.

• Maintains open communication with DC Mgr./ROM to address any issues requiring additional management intervention. Escalates issues when appropriate.

• Ensures team compliance with all regulatory issues and company policies including HAZMAT and BBX/MBX.

• Works with key “process owners” in the branch/DC to develop strategic improvement plans.

• Supports company initiatives and projects. May be a “process owner” for a district level initiative.

• Serves as the “manager on duty” in the absence of the DC Mgr./ROM and is an authorized key holder who opens and closes the branch/DC.

• Works to serve customers at counter as business volumes dictate.

• May take and respond to emergency customer calls after hours.

• Other duties as assigned

• Position reports to DC Manager.

• Significant daily interaction with team members, leaders, customers, and local sellers.

• Work is performed in a warehouse environment with a moderate noise level and regular distractions.

• Some time may be spent at customer locations in a local area.

• Majority of time is spent standing and walking.

• Physical requirements include reaching, grasping, climbing, standing and bending.

• Regular use of computer, keyboard and mouse.

• Must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance.

• Able to work extended hours including weekends as required.

• Able and willing to be available for after-hours emergency calls on rotational basis.

• Must be open to travel.

You Have:

• Bachelor’s degree preferred or equivalent experience.
• Minimum 3 years operations/warehouse experience.
• 2-3 years of supervisory experience in a warehouse/DC environment.
• Passion for customer service and people development with an ability to energize others.
• Good interpersonal, communication and relationship building skills with internal team members and external customers.
• Ability to adapt to shifting demands and competing priorities.
• Strong problem solving, organizational and decision-making skills with the ability to drive results.
• Ability to understand and articulate the vision of the business to team members.
• Ability to delegate.
• Ability to train people on processes, procedures and compliance.
• Demonstrated competence in the use of computers and software applications.
• Able to operate powered industrial equipment as needed.

Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic. Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.