Expeditor

 Work Location Type: [[Cataño, PR]]

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation:

This position is hourly, and the starting pay rate is $15.81/hour

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details:

The Expeditor, Order Management is responsible for all assigned duties including but not limited to; maintaining/updating current expected ship dates, receipts corrections/adjustments, large order processing, and follow-up for all Vendors. They provide information and support to allow multiple cross functional teams impacted by Past Due Purchase Orders, GRIR issues and Large Order processing to deliver a better service promise.

The Expeditor is the key contact for Sellers, Customer Service and DC teams. This role will work all supplier issues, including past dues line follow-up, DC receipts and/or proactively work potential past due POs, providing assistance to internal customers to resolve short term

(transactional) issues in a timely manner. They will also escalate longer-term root cause issues once identified to their supervisor or associated Supplier Performance Analyst to resolve these systemic or vendor specific issues in a timely manner to increase total availability and drive sales.

You Will:

• Maintain or correct STOs, Inbound Receipts, and Large Orders as needed.
• Identify problem PO lines that have gone beyond the requested ship date and determine appropriate action
• Contact suppliers to determine cause of delays, update information by revising data in SAP for other users and keep record of all communications within the Sales Order.
• Coordinate with Supervisor or associated Supplier Performance Analyst to escalate complex issues
• Work with DC Operations and AP teams to quickly resolve inbound receipt issues and provide actionable information to drive long term solutions.
• Work with Customer Service to provide value in Large Order processing to avoid availability issues and save handling and shipping cost by shipping direct when possible to Customer.
• Work to find process improvements and drive best practices behavior with Customer Service teams.
• Works closely with his/her corresponding team of Expeditors, Supply Chain Analyst, Compliance Specialist, and SPAs for assigned vendors.
• Collaborates with supplier contacts at all levels to drive improvement in Delivery and Transactional Quality Performance. Key contacts include Supplier Performance Analysts, and Customer Service/Branches.

You Have:

• High School Diploma, college Degree, college courses, or equivalent work-related experience, with a Bachelor Degree or the equivalent a plus.
• 3-5 years of general business experience with a background in distribution, warehousing, or transportation a plus.
• American Production and Inventory Control Society (APICS) CPIM Certification is preferred but not required. Some APICS classes a plus.
• Must be personal computer (PC) literate and have a basic understanding of the concepts and be proficient in the use of Outlook and Microsoft Office spreadsheets and presentation software.
• Must have excellent communication skills to convey essential information clearly and concisely, both written and verbal, and must utilize active listening skills while sharing that information.
• Effective time-management and organizational skills are required to be able to manage multiple tasks concurrently while still meeting deadlines. Working with a sense of urgency is a must.
• Must be self-directed on a daily basis, take responsibility to complete tasks, and make decisions within prescribed guidelines without direct instruction.
• Must also be able to identify problems as encountered and make quick decisions to determine corrective action, including rationing out problems that require additional support or assistance.
• Must be able to maintain a professional attitude at all times, particularly when dealing with people in complex and stressful situations
• Exposure to SAP desirable.

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.