Supervisor, Onsite Services, Albany Area

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

RESPONSIBILITIES

Supervisor Onsite Services will:

• Manage a team of 4-9 OSRs and OSAs to maintain customer accounts within in a geography or customer and deliver products on time utilizing key tools and metrics
• Leverage standard work based on network wide vantage point utilizing cross functional collaboration, voice of the customer and KeepStock knowledge.
• Select, develop, coach, train, and retain a diverse team
• Identify and develop strong contributors through the use of Performance Excellence and succession planning
• Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement

Financial Performance/Resource Management:

• Manage and oversee KeepStock projects in the specific service geography focused on improving productivity and profitability of the KeepStock offering.
• Ensure proper solutions and resources are being offered/deployed to customers.

Cross Functional Partnerships to influence Growth:

• Partner with the sales team, providing expertise in Keepstock offer to enable sales team to meet or exceed incremental sales growth expectations to meet ROI for KeepStock sites.
• Establish and maintain customer relationships and partner with the sales & branch teams to identify, analyze and address service opportunities.
• Serve as KeepStock advocate by building a strong internal network with local Customer Service, Sales, Supply Chain and Consulting business partners to ensure strategic alignment

REQUIREMENTS

• Associates degree or equivalent preferred
• Minimum 3 years of retail, manufacturing or industrial business experience with direct site/branch management.
• Strong business acumen. Capable of understanding and using financial and economic concepts to perform the necessary analytical tasks.
• Ability to demonstrate situational leadership in a matrix environment and lead others not directly within span of control
• Demonstrated success in building and sustaining cross-functional partnerships and teams.
• Strength in process improvement, ownership and control as well as project management.
• Able to adapt to shifting demands and manage competing priorities from the customer and Corporate Grainger.
• Effective communicator.
• Proven ability to lead and drive results within single a manner that is consistent with the Grainger values.

  Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.