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Mgr, ICQA Distribution Operations - flex schedule/multi shift operation (Minooka, IL)

Date: Jul 28, 2019

Location: MINOOKA, IL, US, 60447-9998

Company: Grainger

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.


Position Description

The ICQA Area Manager has complete responsibility for overall Distribution Center Inventory Control and Quality Assurance initiatives and projects using continuous improvement and methodologies to achieve significant improvement results.  The ICQA Manager serve as a functionally dedicated resource to work directly with operation managers and staff to support Inventory Responsibilities.

Measurement of quality & inventory transaction integrity accuracy while providing feedback to the operations.
Review & analysis of customer defect data with development of corresponding action plans to reduce defects.
Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service.
Partner with Managers & Operations Managers in the communication of policies.
Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality.
Plan & execute cycle counts as described in each area of the building.
Establish & Maintain Inventory handling procedures within the building.
Plan for & identify root causes of inventory deviation through cause & effect analysis.
Lead & supervise a team of supervisor’s and hourly team members in Inventory Control/Quality Assurance operations within the distribution center.

Responsible for the overall direction, coordination, & evaluation of the operation.
Carry out supervisory responsibilities in accordance with the organization's policies & procedures: to include interviewing & training exempt & nonexempt employees; full accountability for setting & meeting operational goals; strategic planning & forecasting; assigning & directing work; appraising performance; rewarding & disciplining employees; resolving problems; & staffing; as well as developing standard operating procedures.
Drive process improvements & the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Candidate must be able to teach & educate team members at all levels on the importance of inventory control & quality assurance. methods and tools.

Track and report improvement project progress and performance to leadership.

Identify and remove barriers to project success and work with leadership to create an environment for team goal alignment and success.

Train, coach and mentor functional managers and staff in the applications, use and implementation of ICQA tools.

Educate and coach leaders and individual contributors throughout the function in ICQA concepts, tools and application.

Position Requirements:

  • Bachelor’s Degree.  Degree in Logistics, Supply Chain, and Operations preferred.
    At least 3 years in a warehouse environment preferred.
  • Must be able to work variable hours/schedule to across all shifts.
  • Trained and/or certified in common Inventory management, methodologies and tools like six-sigma and lean.
  • Demonstrated expertise in ICQA concepts and application of all major ICQA tools and methods (i.e. six sigma, lean, visual management, 5s, etc.) to service operations (external certifications preferred)
  • Ability to recruit and lead large, cross-functional teams through complex initiatives and multiple project phases over time (project management certification preferred)
  • Ability to develop and sustain effective and energized working relationships with leaders to influence and align people at all levels in support of ICQA objectives
  • Demonstrated ability to teach, coach, mentor and support project team members to learn and master continuous improvement concepts and skills in an indirect supervisory relationship.

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: Operations Manager, Distribution, Manager, Lean Six Sigma, Operations, Management

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