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Sr Research Assoc - Customer Insights

Date: Aug 16, 2019

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.


Primary Function

This position is critical to the success of the Customer Insights & Experience Group and is in place to support the Customer Insights Team, and various Grainger businesses across the Enterprise.

This role will aid in the planning, development, analysis and presentation of research to Product Management, Sales & Services, Marketing & Strategy, and Support Services, including but not limited to Corporate Communications, etc.  Under direction of the Sr. Director Insights & Experience, this person will execute key research activities. 

Principal Duties & Responsibilities

  • Lead “in house” quantitative and qualitative research studies, leveraging Survey Monkey, external panels and other available sources structure surveys, moderator interviews, etc.
  • Support Insights Director and Insights Managers with larger scale quantitative and qualitative external customer facing projects, typically led by more senior level team members, but depending on scope may be led and managed by Sr. Associate.
  • Work with Sr. Director and Insights Managers to identify appropriate methods to address key business questions.
  • Provide actionable and insightful summaries to business partners that go beyond reporting of findings to that of solving problems.
  • Partner collaboratively with others on the Insights & Experience Team.
  • Establishes solid and productive working relationships with individuals across the company at various levels of the organization.
  • Works with external parties including suppliers, agencies.
  • Monitors the activities of his/her projects, ensuring timely and actionable reporting of results.
  • Has accountability for and adherence to budget and meeting timelines.

Preferred Education & Experience

  • Bachelor’s Degree required, preferably in Marketing Research, Marketing or Statistics; Master’s Degree in these fields a plus.
  • 5+ years of research or related consulting experience required, preferably on both the vendor and client side.
  • Proficient with Excel, Word, and PowerPoint.
  • Has the ability to establish and sustain strong customer relationships and effectively balance customer needs with those of the business.
  • Possesses effective time management skills.
  • Has a proven track record of taking data to insight.
  • Possesses a command of sophisticated analytical techniques.
  • Has excellent verbal and written communication skills, including stand-up presentations.
  • Possesses a broad business perspective, preferably in a B2B environment.
  • Has cross-functional orientation and the ability to work successfully in a matrix organization.
  • Has experience in working as part of a team to achieve common goals.

EEOC Statement
“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”


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