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Industrial Motors & Power Transmissions Technical Product Support Specialist

Date: Apr 14, 2021

Location: LAKE FOREST, IL, US, 60045-5201 JANESVILLE, WI, US, 53546-8729 Virtual Worker, IL, US, N/A WATERLOO, IA, US, 50701-9371 TEMPE, AZ, US, 85283-4475

Company: Grainger Businesses

Company Overview
Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.
 

This role typically is located in one of the following site locations: Waterloo, IA, Janesville, WI, Tempe, AZ, Lake Forest, IL. Due to COVID-19 will be fully virtual until further notice.  Once the site has a return to work plan, the team member will be required to be on-site if located near one of these areas.


If a candidate is located outside of the areas identified above, then will be remote/virtual work from home post regardless of return to work plan. 


Position Overview

We are currently seeking a Technical Product Support Specialist – Motors & Power Transmissions professional who has industry knowledge and experience as an Industrial Electrician or Motion Control Specialist to join our Technical Product Support team. The ideal skill set is often found in those who have experience applying, maintaining and troubleshooting power transmission and motion control components such as single and three phase AC Motors, gear motors. Transferrable skills from understanding HVAC power components and condenser fan motors are applicable as well. Working knowledge of engine driven generators, soft starts, VFDs and DC speed controls are a plus.  

You will utilize your exceptional communication skills, technical knowledge and company provided resources to assist our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for a broad range of Motors and power transmission products. Your customer base will include external customers such as end users, maintenance technicians and contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.


Major Responsibilities

  • Provide world-class technical product support in product application, selection and troubleshooting via the phone.
  • Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
  • Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
  • Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.


Requirements

  • Experience in the installation, service, troubleshooting and repair of electric motors, engines, generators and power transmission components, with direct customer contact.
  • Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
  • Excellent organizational and communication skills.
  • Basic computer skills, to include; email activity, navigating the internet and MS Office applications.
  • Occasional evenings, Saturdays, or overnight travel may be necessary for product training.


EEOC Statement
“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”