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Supv, IT Operations Administration

Date: Sep 1, 2022

Location: JACKSONVILLE, FL, US, 32218-2261

Company: Grainger Businesses

Grainger is North America’s leading Maintenance Repair & Operating provider and we are the 10th largest North American E-commerce player with over 50% of our revenue coming from online transactions. Within the Enterprise Systems team we use technology to support the ever-changing and dynamic needs of a supply chain carrying 1.5 million products and an employee base of 25,000+; and we are committed to delivering technical solutions to support the business in its mission to stay atop. We deliver technology solutions across the enterprise including our call centers, branch network, sales, and our various digital channels. The team supports over 1000 applications across the network and operates in an agile environment to deliver complex solutions quickly and seamlessly. The team of 500+ is comprised of Infrastructure + Operations, Cyber Security, Technology Planning, Architecture and Engineering and are built in a way to support the dynamic and ever changing customer landscape.

Key Technologies / Framework: Java, J2EE, Ruby on Rails, RDBS, NoSQL, Lucene, SOLR


Primary Function:


The Supervisor, IT Ops Administration oversees the day-to-day activities ensuring that systems, services, and infrastructure work reliably and securely. The Supervisor, IT Ops Administration leads a team that will develop and implement networks and servers, respond to events, and monitor system stability and performance.


The Supervisor, IT Ops Administration provides support for Administrators that directly support end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.


Principal Duties & Responsibilities: 


  • Supervises the building, training and mentoring a group of technical administrators to support multi-tiered environments for a 24 hours by 365 Days a year support
    • Develop and grow employees through effective coaching and feedback
    • Manage contractor day to day work
  • Ensures that the team’s overall quality levels (quality of product or department work) and on-time delivery schedules are maintained.
  • Inspects production/department work to verify conformance to specifications and directs any adjustments as needed.
  • SOX controls, server images and subsequent processes compliance
  • Identification of operational bottlenecks, performance and security issues.
  • Identification of gaps in the core platform will need to be remediated, where you and your team will provide direction for design and implementation to the RUN teams
  • Ensuring monitoring, alerting and reporting of the various platforms infrastructure environments with an eye on improving the landscapes with new methodologies and engagements
  • Manage team scheduling of resources
  • Upgrade and patch management across the multiple applications and platform
  • Articulating plans and action items to peers and leaders across the Enterprise Services teams in many cross-functional planning and implemenations
  • Lead/Facilitate incident problem resolution including critical event team lead role


Preferred Education & Experience: 



  • Experience in server and storage technology
  • Experience in networking and client platform technologies
  • Experience in IT Service Management frameworks and/or DevOps frameworks
  • Proven ability to multi-task between technology and teams
  • Build team member individual development



“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”