Product Service Specialist

Work Location Type: Hybrid 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

We are looking for a Product Service Specialist to join our team at Imperial Supplies. You’ll play a key role in coordinating and executing processes that support Imperial’s custom product services—including kitting, assortment, and vending programs. You’ll collaborate cross-functionally with Product Acquisition, Inventory Management, and Sales teams to improve margin, enhance customer experience, and support product availability initiatives.

This position works closely with Category Managers, Sourcing Managers, and the Dropship team to ensure seamless execution of product and service solutions that meet internal and external customer needs.

Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

At Imperial, people come first. Here’s what we offer:

• Competitive salary   
• Hybrid / Remote schedule
• Monday – Friday work schedule, no nights, or weekends
• Immediate medical, dental, vision; 18 days paid vacation, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!

What You’ll Do

• Manage Custom Kit Processes: Oversee custom kit-building operations, forecast demand for component items, communicate build schedules, and coordinate weekly build cycles across all Distribution Centers.
• Support Assortment Operations: Partner with the Senior Product Service Specialist and Manager to review and release daily assortment schedules based on demand, product availability, and labor capacity.
• Collaborate with Inventory & Purchasing: Identify, procure, and plan component products for assortments and kits; manage select vendor purchasing responsibilities.
• Maintain Service Responsiveness: Respond to PINGS, sales requests, and internal inquiries; monitor daily reports to ensure timely completion of kits and assortments.
• Coordinate Large Customer Projects: Partner with the Senior Product Service Specialist, Asset Manager, and Distribution associates to deliver product and custom service solutions for large-scale customer setups.
• Support Vending Program: Lead execution and continuous improvement for Imperial’s Vending Program—including materials development, installation coordination, troubleshooting, and process documentation.
• Assist Sales Teams: Provide vending and customer-managed inventory solutions; may involve occasional travel to customer sites for program setup or implementation support.
• Drive Process Improvement: Collaborate across departments to optimize systems, reporting, and replenishment processes, maintaining a continuous improvement mindset in all vending-related operations.

What You’ll Bring

• Education:
• Minimum: Associate degree in Business or equivalent work experience
• Preferred: Bachelor’s degree in Business Administration
• Experience:
• Minimum: 2 years in operations or product management environment
• Preferred: 4+ years in a distribution business office setting; vending program management experience a plus
• Skills:
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams, etc.)
• Detail-oriented with a focus on process improvement and collaboration

Why Join Us

At Imperial Supplies, we believe in Continuous Improvement, Winning as One Team, and Investing in Our Success. You’ll join a collaborative environment where your contributions make a direct impact on customer satisfaction and business performance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.