Manager, Drop Ship

Work Location Type: Hybrid 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Our growth at Imperial Supplies is backed by our customer-focused, high-performing, collaborative culture. Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs. We are looking for a Manager, Drop Ship to join our team!

About the Role:
We’re seeking a dynamic and results-driven Manager, Drop Ship to lead our Drop Ship team and accelerate the growth and efficiency of our Drop Ship program at Imperial Supplies. In this role, you will be responsible for strategic planning, project execution, vendor management, and cross-functional collaboration to ensure revenue goals are met or exceeded. You’ll play a key part in driving continuous improvement initiatives, expanding product offerings, and enhancing our customer experience.

At Imperial, people come first. Here’s what we offer:

• Competitive salary       
• Hybrid / Remote schedule
• Work/Life balance
• Immediate medical, dental, vision; 18 days paid vacation, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!

Key Responsibilities:

• Achieve targeted Drop Ship revenue objectives within the defined expense budget.
• Lead and manage Drop Ship projects by setting clear objectives, tracking progress, and holding team members accountable.
• Oversee staffing, performance management, and professional development for assigned team members.
• Manage vendor relationships including order confirmations, shipment tracking, and invoicing, while coordinating with sourcing, transportation, and finance teams.
• Identify and implement program enhancements and process improvements to drive growth and efficiency.
• Research and pursue opportunities for product and service expansion based on market trends.
• Collaborate with Sales, Marketing, E-commerce, and other teams to promote Drop Ship offerings and grow revenue.
• Support training initiatives for Dedicated Account Advisors (DAAs) and new hires.
• Partner with IT and external resources to optimize electronic processes and automate manual tasks.

Qualifications:

• Minimum Education: Bachelor’s Degree or equivalent work experience.
• Preferred Education: Bachelor’s Degree.
• Minimum Experience: 3 years of experience in sales, support, or program management.
• Preferred Experience: 3–5 years in program management, preferably in a Drop Ship or e-commerce environment.

Additional Requirements:

• Strong leadership and project management skills.
• Proven ability to manage cross-functional initiatives and lead teams.
• Excellent communication, organizational, and analytical skills.
• Ability to identify and implement process improvements.
• Experience working with vendors and managing order lifecycle.

Working Conditions:

• Primarily office-based with regular interaction with employees.
• Limited travel may be required.
• Physical demands include sitting for extended periods with occasional standing and walking.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.