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Date: Jan 12, 2018

Location: BUFFALO GROVE, IL, US, 600894525

Company: ZORO

Company Overview

In the past six years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 225+ working out of a 60,000+ square foot building, offering more than 1,700,000 unique products.


Zoro is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, hyper-growth team.


Position Description

The User Experience Architect role is an entry-level role and will collaborate closely with the user experience team as a whole to help us provide a delightful experience for our customers. The User Experience Architect is detail oriented, is empathetic, curious, and a willing advocate for the most important part of Zoro: our customers. He or she will work closely and successfully with all personalities and levels to support ground-breaking functionality and design.

  • Work with other members of the UX team to make recommendations for additions and enhancements to the website and its infrastructure while balancing business initiatives and technological capabilities.
  • Create wireframes and prototypes for ecommerce experiences on
  • Assist in determining the factors which influence customer goals, experiences and needs; and what mental models users create while using
  • Develop labeling, navigation and site structures to support usability, findability and the QA team.
  • Collaborate with stakeholders, developers, and UX Architects to define requirements
  • The role reports directly to Sr. Manager, User Experience and will have no direct reports.



  • Assist in conducting usability tests, heuristic reviews, and other user and competitive research to support website improvements and the creation of user personas and experience scenarios.
  • Help conduct multivariate testing on and analyze the results to determine user response
  • Use web analytics and feedback data to inform design changes
  • Produce and improve site maps, site-flow diagrams, and wireframes to convey how the site will work from a practical perspective.
  • Help create interaction models and prototypes to capture desired user experience translated into functional specification.
  • Create project briefs, presentations, user flows, site maps, taxonomies, wireframes, competitive analysis and other necessary documentation to communicate the recommended user experience to internal stakeholders, as well as the outcomes of changes and tests.
  • Gather feedback and work closely with all teams at Zoro to implement new and improved features based on that feedback and company initiatives.
  • Prepare task plans and research reports summarizing goals, hypothesis and results
  • Assist translating results of the research into actionable recommendations for designers, product managers and product stakeholders

Position Requirements:

  • Bachelor's Degree preferred
  • 1-3 years of experieince in related field preferred
  • Up-to-date with the latest UX trends, techniques, and technology
  • Strong knowledge of usability principles and techniques
  • Experience in creating wireframes, storyboards, user flows, process flows and site maps. Experience with mobile or responsive websites a plus.
  • Demonstrated ability to come up with new ideas and experiment to find the best solution
  • Pragmatic with a passion for usability
  • A strong empathy for users and a desire to advocate for them
  • Outstanding communication, organization, time management, and interpersonal skills.
  • Experience in the native design environment (Photoshop, Illustrator, Sketch, Axure, Balsamiq, InVision, Visio, etc.)
  • Experience turning ideas into workable code (HTML5, CSS3, Javascript, etc.) a plus
  • Experience with web-based analytic tools a plus (Optimizly, Heap, Peek, Google Analytics, ClickTale, etc.)  

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



Job Segment: User Experience, Quality Assurance, Technology

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