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Sr Mgr, Cloud Platform Ops, Zoro

Date: May 8, 2019

Location: BUFFALO GROVE, IL, US, 600894525

Company: ZORO

Job Title: 
Senior Manager, Cloud Platform Operations

Chicago, IL or Buffalo Grove, IL

Company Summary:
In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Position Overview:
The Senior Manager IT, Cloud Platform Operations supports the company's business by providing operational reliability and continual improvement of Zoro’s IT cloud infrastructure and ERP capabilities. Support to ensure operational efficiency and  and efficiency.  Sphere of control includes all business and technology services and capabilities hosted in AWS, NetSuite and Google Cloud Platform environments.

Reporting directly to the Director, IT Infrastructure & Operations the Senior Manager, Cloud Platform Operations will play a pivotal role in in the effective execution of systems management, improvements and operational processes across the Company’s cloud based platforms.

Essential Job Functions:

  • Builds and maintains ERP, web, virtual, and cloud environments for the enterprise
  • Maintains the operations of all cloud based systems to ensure availability
  • Troubleshoots and resolves any IT service issues related to cloud technologies and services
  • Partners with the software engineering team to troubleshoot and resolve system related issues
  • Implements and maintains a systems business impact assessment to prioritize system recovery in the event of a failure
  • Trains the technical support staff on solving common systems-related problems
  • Builds and implements software and configuration standards for ERP, cloud servers and operating systems
  • Leverages optimization techniques to maximize the efficiency of all computer systems
  • Works with third-party vendors and consultants on developing system-specific skills



  • Strong logical and analytical thinker
  • Strong leadership and team building skills
  • Attention to detail
  • Able to formulate and articulate a cloud technology strategy that supports company’s business strategy
  • Able to find root causes of problems and quickly determine efficient solutions
  • Can anticipate risks and mitigate in the moment
  • Comfortable under high-stress and exhibits poise and focus
  • Strong verbal and written communication skills
  • Working knowledge networking and system administration concepts (e.g. virtual servers, load balancing, network protocols, data storage)
  • Ability to communicate and build relationships outside IT
  • Working knowledge of effective vendor management and IT continuity management
  • Ability to react to high pressure dynamic changing environments
  • Ability to train cloud technology and ERP concepts
  • Strong problem solving and analytical skills
  • Ability to communicate and build relationships outside of IT
  • Ability to perform market and competitor analysis and business domain analysis



  • 7+ years of experience in relevant business systems, operating systems, and servers
  • Three years of experience working in a cloud environment.  AWS, NetSuite, and/or Google Cloud Platform experience a big plus
  • Five to seven years of experience in IT service delivery, direct business engagement, and multiple technology domains
  • Experience in light programming, project management of small initiatives, and troubleshooting
  • Experience with incident troubleshooting and escalation
  • Extensive experience in strategic planning, budgeting, and allocation
  • Knowledge of national and international regulatory compliances and frameworks such as ISO, SOX, and PCI DSS


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status



Job Segment: Manager, Cloud, ERP, Project Manager, Management, Technology, Operations

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