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Fleet & Fastener Technical Product Support Specialist - Waterloo

Date: Feb 21, 2019

Location: WATERLOO, IA, US, 507019371

Company: Grainger

Company Information
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.


Position Description
We are currently seeking a Technical Product Support Specialist – Fleet and Fasteners professional who has industry knowledge and experience in the automotive/truck repair field; or as a parts specialist. The ideal skill set is often found in those who have extensive experience locating correct and specific parts; or from the vantage of performing the repairs and maintenance. You will utilize your exceptional communication skills, technical knowledge and company provided resources to assist our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for a broad range of Fleet vehicle components and products; as well in depth familiarity with industrial fasteners. Your customer base will include external customers such as end users, maintenance technicians and contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.

Major Responsibilities:

  • Provide world-class technical product support in product application, selection and troubleshooting via the phone.
  • Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
  • Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
  • Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.

Position Requirements

  • Must have 7+ years hands-on field experience while working in an unsupervised position in the automotive repair/parts capacity; with legally correct knowledge of the specific fasteners utilized. Must be familiar and comfortable with direct customer interface.
  • Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
  • Excellent organizational and communication skills.
  • Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.
  • Occasional evenings, Saturdays, or overnight travel may be necessary for product training.


EEOC Statement

“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”

Job Segment: Transportation, Technical Support, Sales Support, Pre-Sales, Operations, Technology, Sales

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