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Supervisor, Sourcing Operations - Phoenix

Date: Mar 20, 2019

Location: PHOENIX, AZ, US, 850408892

Company: Grainger

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.


Position Description

Provide leadership and general supervision to NEX employees supporting quoting service activity.  Responsible to drive first class service that enables revenue, profitability, expense, and operating earnings targets are achieved.

  • Coach Sourcing Specialists to ensure that the correct Suppliers are selected for the quote, and priced according to Pricing Tool Strategy.
  • Execute and manage the Standard Work quoting process to in order to drive consistency and maximize profits.
  • Manage the productivity/efficiency and quality aspects of the quoting process with Sourcing Specialists to maximize conversion, quality and Operating Earnings.
  • Hire, manage and onboard Sourcing Specialists to ensure KPI’s (Conversion, Service Level, productivity, and quality) are met.
  • Manage and lead people to ensure high level of performance and a constant focus on customer responsiveness and service.
  • Drive employee initiative to create and promote an environment where employees are involved, empowered and committed to the success of the organization.
  • Monitor and enhance employees’ individual performance through clearly defined expectations, training, coaching and counseling to achieve or exceed required results with regard to productivity, work quality and customer service.
  • Utilize performance measurements/metrics, aging quotes, and quote quality audit in order to evaluate efficiency.
  • Build strong relationships with internal partners and colleagues to ensure processes are effective while addressing the needs of the customer and the company.
  • Manage various relationships with internal customers, external partners as well as third party suppliers as needed.
  • Participate in cross functional improvement and process design initiatives/teams.
  • Will regularly interface with Sales and Services team members and leaders, suppliers, and other internal partners.

Position Requirements:

  • Bachelor’s Degree Required.
  • 3-5 years successful experience in sales, purchasing, product management, customer service or operations environment within a large organization.
  • 1-3 years previous supervisory experience preferred.
  • Ability to empower and engage employees to identify continuous process improvements and exceed customer expectations.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to partner with people throughout the organization.
  • Strong problem solving and decision making skills.
  • Empowered to influence key decisions impacting every aspect of Sourcing P&L.  This includes activities that drive superior service, sales growth, strong customer relationships, employee development, and expense/budget management.
  • Maintains a strong cross functional network to ensure a personal and seamless customer experience through multiple channels, through demonstrated leadership and execution in the areas of talent excellence, customer service, aggressive sales growth, and cost to serve.
  • Intermittent travel required.

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: Operations Manager, Manager, Product Manager, Technical Support, Operations, Management, Technology

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