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Sr. Manager, Segment Strategy

Date: Jan 17, 2018

Location: LAKE FOREST, IL, US, 600455202

Company: Grainger

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

 

Position Description

Primary Responsibilities:

  • Identify customer needs and Grainger's defendable action plan for becoming the customer's first and best choice for satisfying their MRO needs.
  • Lead the cross-functional efforts for designing and developing Grainger's customer offer for a specific segment of customers.
  • Be the champion of the customer issues/needs throughout the entire offer process. 
  • Identify customer needs and Grainger's defendable action plan for becoming the customer's first and best choice for satisfying their MRO needs.
  • Lead the cross-functional efforts for designing and developing Grainger's customer offer for a specific segment of customers.
  • Be the champion of the customer issues/needs throughout the entire offer process. 

Position Requirements:

  • MA/MS/MBA or equivalent preferred.
  • 7 to 10 years experience related field preferred
  • Mature business leader with work experience in an industry leading B2C or B2B company. Knowledge of assigned customer industry/segment a plus.
  • Strong strategic / innovative thinker grounded in analytics. Proven track record of converting strategic thoughts into actions that drive significant business results.
  • Demonstrated passion and customer centric decision making skills.
  • Strong cross-functional leader with interpersonal skills, ability to interact effectively with employees at all levels in a collaborative manner.
  • Ability to operate in a complex, rapidly changing environment while adhering to tight schedules and budgets

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Job Segment: Manager, Technical Support, MBA, Management, Technology

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