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Manager, Business Processes & Projects

Date: Jun 24, 2019

Location: LAKE FOREST, IL, US, 600455202

Company: Grainger

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.




Primary Function

The Manager, Business Processes and Projects for Finance is responsible for establishing and leading enterprise-wide, cross-functional strategic initiatives.  This role leads a variety of different types of projects including launching new reporting solutions and services, operational efficiency improvements, training and communications models and process reengineering. The results of these efforts set the strategy and execution framework for the work management model.




Principal Duties & Responsibilities

  • Single accountable party for defining, planning, orchestrating and delivering one or more projects, programs or strategic initiatives.  Accountable for one or more initiatives that encompass business, IT and operational deliverables.
  • Ensures end results are of the highest caliber with a clearly articulated scope and clarity on the desired qualitative and/or quantifiable business benefit or outcomes.
  • Directs large-scale, complex projects often involving multiple internal and external constituents and matrix partners.
  • Structures the project/program/initiative in such a way that clear accountabilities are established and ultimately bears accountability for delivery and satisfaction of the key stakeholders.
  • Is an effective team coordinator who promotes team effectiveness by utilizing each person’s unique talent and skills, motivates performance, fosters communication and mitigates problems. In the interest of effective team operations, may recommend actions to alter team composition or work flow assignments.
  • Collaborates with team members and business partners to document and manage project scope to ensure commitments are achieved and expected outcomes enabled within agreed upon time, cost and quality parameters. Takes the initiative to make and/or propose adjustments in project/program aspects and makes recommendations to leadership.
  • Owns the development of deployment strategy and plan that encompasses project communications, training and change management plans and personally assures that appropriate contacts and relationships are developed and maintained.
  • Chairs weekly Core Team and monthly Operating Committee meetings to review progress with key constituents as well as provides regular status reporting to all stakeholders.
  • Ensures that project milestones are identified and tracked to proactively identify and resolve issues and mitigate risks that may threaten project/program/initiative delivery.
  • Ensures that key project/program/initiative deliverables are appropriately managed that support successful project delivery using project management best practices, methods and tools. The resulting evidence of this may include the following artifacts: project charter, integrated project plan, resource plan, risk management/contingency plans as well as a deployment plan that factors adoption to change.
  • Represents the initiative in various project governance and inter-departmental forums.



  • BA/BS or equivalent preferred.
  • 5-7 years of experience in related field preferred.
  • Proven leadership ability that manifests itself in quickly earning sponsorship and key stakeholder trust; mobilizing and motivating teams; setting direction and approach; resolving conflict; delivering tough messages with grace; executing with limited information and ambiguity.
  • Demonstrated, applied expertise organizing and delivering complex projects.
  • Proven relationship management skills that enable effective navigation in a highly matrixed organization and incorporates and fosters appropriate customer focus.
  • Solid negotiation, influencing and conflict resolution skills.
  • Sound business, technical and financial acumen.
  • Big picture thinker with a proven track record of results orientation.
  • Focused and versatile team player who is comfortable under pressure.
  • Strong communicator with polished presentation skills. Ability to communicate at all levels with clarity and precision both written and verbally. 
  • Demonstrated strong sense of urgency with laser-like focus and command of issues and risks. Track record of proactively anticipating problems, avoiding them and/or leading effective barrier removal efforts to maintain team focus on delivery.
  • Excellent problem-solving and critical-thinking skills.
  • Exemplary core project management knowledge and skills and expertise in the use of various project development life cycle methods and tools, such as Agile/Scrum and Waterfall.
  • Accomplished in and fosters the use of Continuous Improvement (CI) methods and tools.



Work Environment

  • No Travel required
  • The work environment may require the collaboration with remote team members who may be in different time zones and represent different cultural experiences. 
  • Fostering a collaborative work environment with appropriate tools & techniques is a requirement.




  • Leads planning and execution of various sized projects which may be running concurrently. Leverages resources from multiple business areas that may be internal or externa, on site or remote, possessing diverse business and technical skills. 
  • Provides day to day direction, guidance, and oversight to diverse project team according to consistent work flow management strategy, business priorities and project delivery lifecycle. 
  • Responsible for the development of project related communication, project status and change management.
  • Informal influence on project staffing decisions. Provides project performance feedback on team.
  • Global Reach  



Working Relationships

  • Multiple direct internal team members for project management scoping and execution. Stakeholder Management will include Managers, Directors and Senior Leadership Executives (VP's and SVP's).




Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

Job Segment: Manager, Risk Management, Project Manager, Technical Support, Change Management, Management, Finance, Technology

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