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Supervisor, Collection

Date: Apr 30, 2019

Location: JANESVILLE, WI, US, 535468729

Company: Grainger

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.



Primary Function
To manage, direct and control the collection of delinquent accounts for our Corporate, Commercial, Government and/or International customers.


Principal Duties & Responsibilities

  • Maintain responsibility for applying the company’s credit and collections policies, practices, and procedures for up to 200,000 corporate, commercial, government and/or international accounts.
  • Manage and maintain integrity of up to $50M A/R portfolio.
  • Plans and maintains a program for systematic follow up and collection of past due receivables.
  • Negotiates with accounts for compromise settlements, partial payments, time extensions and write offs.
  • Work hand in hand with Credit, Sales and Branch partners to resolve complex collections issues that may require special attention and resolve payment barriers.
  • Create, update, and revise company collection polices.
  • Consults with appropriate sales personnel on particularly complex collection issues requiring assistance or unusual action.
  • Create and implement innovated projects in effort to continuously improve business practices.
  • Approves accounts for forced collection through outside agencies or legal placement.
  • Provide business strategy to Collector Representatives to align with the goals of the department.
  • Prepares and submits periodic operating reports to immediate supervisor on the status of collections.
  • Provide leadership direction to direct reports by offering constructive feedback to help develop staff into a high performing team.
  • Develop, maintain and communicate on a continuous basis the collection goals for each collector and the department and provide timely feedback on progress.
  • Responsible for the collection effort of all receivables, this includes monitoring, reviewing, and training a collection staff.


Preferred Education & Experience

  • Bachelors degreed preferred but a solid 2-5 year work history in collections management can be substituted.
  • Minimum 5 years management/supervisory experience in commercial collections environment
  • Effective communication skills.
  • Strong persuasive skills.
  • A comprehensive understanding of business principals.
  • Ability to understand and analyze financial data.
  • Working ability in Microsoft programs(excel, word, access)
  • Ability to work in a team environment.
  • Solid understanding of commercial collection laws and practices.
  • Demonstrated ability to work in complex situations with professionalism and decorum.
  • Bi-lingual language skills preferred for International Collections.


Working Relationships

  • This position reports directly to the Collections Manager and will supervise a staff of 10 - 15 employees.
  • Operational relationships on the supervisory and administrative level with sales, legal, and other departments as it relates to the Special Collections Department.


Work Environment

  • Utilizes the following equipment to perform duties, desk top personal computer, copy machine, fax machine, calculator
  • The ability to handle stressful situations involved with pending deadlines, work prioritization and employee conflicts.
  • Be compatible with the Grainger culture by exhibiting integrity, professionalism and strong work ethic.
  • High energy level
  • Ability to sit/stand up to eight hours



  • Develop, maintain and communicate on continuous bases the collection goals for each collector and the department and provide timely feedback on progress.
  • Responsible for the collection effort of all receivables, this includes monitoring, reviewing, and training a collection staff.
  • The collection efforts of the area will result in a net savings back to the company. This requires working with Credit Managers, Credit Offices, Sales, and Branch Services, to help maintain a good business relationship with the customer to insure future sales.
  • Accounts with balances are recommended for outplacement to a 3rd party collection agencies or write-off to bad debt.



  • The position has 10 - 15 direct reports.
  • Metrics include: call volumes, accounts handled, both number and dollars, collectability ratios on accounts assigned.
  • Timeframe /Age of account placement, complaints, meeting of department and individual collection goals.



Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.


Job Segment: Manager, Outside Sales, Accounts Receivable, Collections, Technical Support, Management, Sales, Finance, Technology

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