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Date: Jan 10, 2018

Location: JANESVILLE, WI, US, 535468729

Company: Grainger

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

To manage, control and drive the proper account structure (“Hierarchy”) for up to 600 new accounts daily and the ongoing maintenance of 300 existing accounts daily. This involves the continuous investigation and research designed to mitigate risk, managing exposure and drive top line sales growth and profitability while ensuring the following:

  • Meticulous focus in completing the analysis and resolution of the New Account Report (NAR) on a daily basis.
  • Management of extended terms projects which includes the investigation and 100% accuracy around data integrity.
  • Drive corporate adherence to hierarchy polices through awareness, training and audits.
  • Proper research to support approvals for all account deactivations and reactivations and also the proper completion of Credit Notification Forms (CNFs).
  • Continued sales growth and profitability.
  • Positive impact to economic earnings and increased shareholder’s values.
  • Effective management and utilization of SAP to maximize productivity within the Hierarchy Department.
  • Exceptional customer service by delivering the best experience.

Principal Duties & Responsibilities

  • Accountable for the structural integrity of customer Hierarchies and providing superior service per department guidelines.
  • Uncover Hierarchy discrepancies within the daily NAR supported through investigations with Dun & Bradstreet, Company Websites and other credit data providing sources.
  • Provide Hierarchy management, analysis and updates on extended terms projects (up to 25 per month) while preserving the integrity of Customer Master Files.
  • Ensure corporate compliance of Hierarchy standards through detailed trainings and audits.
  • Thorough analysis and proper endorsement on all Deactivations and Reactivations for customer accounts.
  • Coordinate the intake of CNFs which includes the investigation and determine the appropriate action to complete the request.
  • Correlate with business partners on existing Hierarchies (up to 325 Hierarchy projects a month) while working in unison with Sales, Customer Maintenance Team and CIQ teams to ensure the proper validation process is completed.
  • Research and validate Hierarchy framework which includes but not limited to payer accounts, credit accounts, terms, and representative ID’s  to ensure certainty on mass creates of accounts, CPM projects and extended terms projects
  • Understand the complexities of multiple business entities from single proprietors to Fortune 500 corporations including hierarchy, legal entity, and account setup.
  • Maintain updated knowledge of regulatory guidelines (Sarbanes Oxley, NACM, etc.).
  • Expand and retain relationships with CPMs and Sales to partner as a Hierarchy resource for the entire customer relationship.
  • Understand Grainger’s core business model, performance drivers and how to apply best practices.
  • Performs other duties as assigned.


  • Validation and linkage decisions will impact all customers from a small sales volume up to customers with annual sales volume in excess of $1M. Improper linkage will affect customer’s experience and can lead to a decrease in sales, create a negative impact to our customers by affecting our match rate for exceptions, increase our bad debt write-offs (collection agency and bankruptcy courts) and (DSO).
  • Analysis, validation and correct linkage decisions will create a positive experience for the customer, promote clean invoicing and reduce processing time eliminating back end corrections.
  • The process will lead to a cleaner and more accurate credit master account file to improve customer relationships.
  • Effective Hierarchy decisions will help improve the Grainger’s accounts receivable portfolio performance.
  • Elimination of customer payment barriers.
  • Process improvements through the participation on continuous improvement projects.
  • Customer growth opportunities and future business expansion by identifying potential opportunities.
  • Enhanced overall customer satisfaction by championing customer service initiatives.
  • Improved accounts receivable management in terms of reducing aged invoices and order reviews by Janesville Credit.
  • Maximization of corporate return on assets invested in accounts receivable to ensure profitability.Credit decisions and operating guidelines are governed by theCompany Credit Policy, corporate customer service initiatives, and regulatory requirements.

Working Relationships

Reports to the Janesville Hierarchy Supervisor.  Works with Credit Leadership team to ensure that credit becomes and remains an integral part of the Grainger’s overall goals.  Supports Sales concerning new contract opportunities.  Communicates with Sales Management teams to assist in developing customer service based strategies.


  • Collections: Partner with to uncover proper alignment of assigned accounts
  • Accounts Receivable:  Understanding of the A/R process and how it affects Days Sales Outstanding (DSO) and aging for key accounts
  • Billing Dept:  Summary Billing, EFT payments, web billing, etc.
  • Data Processing/Mail Services:  Customer sales and payment history systems
  • Legal Department:  Contract counseling for unique customer terms consideration, work through Legal Entity Processes.
  • Marketing & Sales:  Ensure that credit remains an integral part of Grainger’s overall goals.  Assist in developing market strategies and tactics, and customer service based strategies.
  • Financial Process Planning: To effectively implement hierarchy with the SAP R/3 FSCM systems.  In addition look at system enhancements to further utilize system capabilities.


  • Credit Hierarchy Services:  Exhibit knowledge and understanding of Credit Hierarchy Services such as skills in reviewing company D&B reports, company websites and New Account Forms/ SAP account structures.
  • Customers, Existing and Potential:  Key account contacts which serve to promote customer goodwill, profitable credit sales and proper alignment around their company structure.
  • Professional Organizations:  Will pursue these organizations in reference to seminars and special courses which could help to enhance hierarchy knowledge.
  • Legal Counsel:  Involvement required due to suits, countersuits, and other credit related activities such as financial statements and personal guarantees.  Requirements are providing required information.
  • SAP:  Understand new developments on new releases. 

Work Environment

  • Fast-paced office environment.
  • Must be agile and feel comfortable in a dynamic team based environment where priorities are continually changing.
  • Direct use of SAP accounts receivable, credit, and order management systems, Microsoft Office Suite, Financial Software, Web Billing, Intranet, and Internet.
  • Travel may be required to Grainger locations nationwide and customer visits involving traveling to operating/management sites to meet with customer representatives and management. Travel expected up to 5% of the time.
  • Promote the Grainger’s performance drivers, which support a positive work environment.
  • Ability to manage workflow and concurrent task within defined timelines
  • Frequent contact of internal business partners and customers via conference call meetings.
  • Occasional overtime may be necessary.

Position Requirements:

  • Undergraduate Degree in a business related field or equivalent experience required.
  • Minimum of 1-3 years of experience in finance, credit, collections, or process resolution required.
  • Ability to work concurrent projects and daily responsibilities in a time sensitive environment.
  • SAP experience, preferred. DNBI knowledge, a plus.
  • Professional credit credentials, a plus (must take and complete Business Credit Principles within the first year).
  • Demonstrated strong writing and verbal communication skills.
  • Ability to work independently while developing relationships with all, while also being self-directed, customer focused, creative, possess technical literacy, as is results/goal driven.

EEOC Statement


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: ERP, Accounts Receivable, Mailroom, SAP, Technical Support, Technology, Finance, Operations

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