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Date: Dec 28, 2017

Location: JANESVILLE, WI, US, 535468729

Company: Grainger

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

To support collection efforts of the company’s receivables. Provide effective collection management of 4,500 – 6,000 active accounts within Credit and Collections as applicable.


  • Daily customer contact regarding all collection activities for assigned customer accounts in accordance with the company's credit policy and practices in a manner that will result in problem resolution, maximum sales, sound receivables and prompt payment.
  • Respond to customer requests for documentation quickly and professionally.
  • Promptly answer inbound phone inquiries.
  • Demonstrate judgment, tact and diplomacy in dealing with internal and external customers.
  • Use of professional collection skills and techniques to identify customer reasons for delinquent account status.
  • Work hand in hand with Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
  • Provide customers needed documentation on disputed accounts.
  • Maintain thorough, accurate and detailed customer contact notes as per established standard repeatable processes.
  • Work closely with the A/R specialists and customer to resolve situations which cause un-reconciled checks.
  • Communicate with Sales and Operations staff regarding specific situations and/or general collection issues.
  • Interact with Sales personnel to promote partnerships for payment barrier removal.
  • Provide Credit Managers with customer information to assist in evaluation of customer payment terms or DSO.
  • Performs other duties as assigned.


  • Proactive collection procedures, maintain the integrity of their respective accounts, contributing to an acceptable DSO level.
  • Effective collection management and analysis will result in acceptable bad debt write-offs.
  • Effective internal collections reduce the need and cost of sending accounts to 3rd party collection agency/attorney.
  • Achieve and maintain corporate targets for DSO, Currency, and bad debt.
  • May serve in various teams according to business needs.
  • Active contributor in a Continuous Improvement environment to streamline processes, eliminate waste, and achieve Company targets.
  • Metrics include: call volumes, accounts handled, both number and dollars, collectability ratios on accounts assigned, DSO, aging, and bad debt write-off.
  • Timeframe /Age of account placement, complaints, department and individual collection goals.

Working Relationships

  • Reports to Collection Supervisor.
  • Partner with Sales and Operations staff to become and remain an integral part of the overall Company goals.
  • Daily customer contact, both existing and potential, initially to collect past due balances, additionally to resolve problems, and negotiate improved average pay cycles.
  • Internal: Special Collections Dept., A/R, Billing, Data Processing/Mail Systems, Sales, and Operations.
  • External: Professional organizations, new and existing customers.
  • Has contact with all levels of company employees as well as external customers.

Position Requirements:

  • High school diploma or equivalent; some college and/or specialized training preferred, 1-3 years experience in a customer service environment is preferred.
  • Computer literate and proficient in Microsoft Excel and Word.
  • SAP experience a plus.
  • Effective verbal and written communication skills, plus solid command of English grammar.
  • Efficient, professional use of Credit Form Letters, Internet emails, messages left on voicemail boxes (Internal and external).
  • Strong problem solving/organizational skills with a proven ability to plan and deliver results.
  • Demonstrate ability to work in complex situations with professionalism and decorum.
  • Bi-lingual language skills preferred for International collections.
  • Utilization of telephone system in CSTP/WFM environment to communicate with customers and internal partners.
  • Use of Microsoft Office products.
  • Use of Efax and email to communicate with customers andinternal partners.
  • This position requires repetitive typing, considerable interactionon the telephone and regular viewing of a computer monitor.


EEOC Statement


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: ERP, SAP, Accounts Receivable, Collections, Sales, Technology, Finance

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