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Part time Customer Service Associate- Buffalo, NY

Date: Jan 3, 2018

Location: BUFFALO, NY, US, 142255116

Company: Grainger

Company Overview

Who is Grainger?

W.W. Grainger, Inc. is a business-to-business distributor of products used to maintain, repair and operate facilities. Approximately 3 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including healthcare, manufacturing, government and hospitality. They place orders online, with mobile devices, over the phone and at local branches. More than 4,800 key manufacturers supply Grainger with 1.5 million products made available to customers through Grainger’s distribution centers and branches.


Typical Store and Working Hours

  • Monday through Friday
  • 7:00 am to 5:00 pm 

Position Description

Principal Duties & Responsibilities

  • Effectively and efficiently manages customer interactions by utilizing functional and product knowledge to navigate them to the best solution for their MRO needs
  • Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
  • Drives sales results through daily branch activities and counter sales
  • Utilizes effective probing and listening skills to generate lead and cross-selling opportunities
  • Provides supports to our sales partners to address customer’s needs and help grow the business
  • Use technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale
  • Adheres to work standards and leverages continuous improvement tools to identify problems and reduce waste
  • Accurately picks will call and counter orders, ensuring orders are ready when the customer arrives
  • Organizes inventory and product, as well as operates power industrial equipment
  • Takes personal ownership for meeting established individual and team metrics
  • Consistently executes on all company audit requirements
  • Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
  • Fosters and builds a collaborative team environment
  • Other duties as assigned

Position Requirements:

For our part time team members, we offer a competitive and comprehensive Total Rewards package including:

  • Competitive hourly wage
  • Flexible work schedule supporting your work/life balance
  • Paid time off (PTO) and company paid holidays
  • Employee stock purchase program
  • Employee discount
  • Networking opportunities through diversity & business resources groups
  • Immediate 401K enrollment with company contribution
  • Profit sharing plan eligibility
  • Health & welfare benefits; including flexible spending accounts


Preferred Education & Experience

  • Must be at least 18 years old
  • High School diploma or equivalent
  • 1-2 years of customer service and sales experience
  • Experience processing orders, returns, debits, and credits is a plus
  • Exceptional interpersonal and professional communication skills
  • Experience demonstrating a commitment to providing superior customer service
  • Must be able to learn and pass competency assessments specific to industry regulatory requirements
  • Strong technical background, experience with SAP and Salesforce is a plus
  • Able and willing to work in a fast paced, team environment
  • Able and willing to work in a warehouse environment
  • Able to operate powered industrial equipment as needed
  • Must have reliable transportation

Other detail

  • Grainger is flexible around school and second job schedules


EEOC Statement


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: ERP, SAP, Supply, Technical Support, Technology, Operations

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