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On Site Service Technician

Location: 

SAINT PAUL, MN, US, 55107-1228

Date: 

 

 

Help us drive record-breaking, double-digit growth! 


Imperial Supplies is a growing distributor within the Grainger family of companies. Our growth is fueled by collaborative teams dedicated to providing an unparalleled customer experience.

Businesses of all sizes trust Imperial for quality fleet maintenance products and innovative inventory solutions. Servicing the transportation industry since 1958 with a “Customer is King” attitude, we partner with more National fleet customers than all of our competition combined.

 

 

The On Site Service Technician will:

 

  • Service multiple customer locations through scheduled visits working directly with customer contacts to develop and execute inventory stocking plan and approvals, continuous improvement opportunities, and problem resolution.
  • Ensure proper product stocking levels at customer locations by scanning suggested orders as inventory is depleted. Receive, inspect, and put away ordered product in designated customer locations.
  • Identify, organize, set-up and label Imperial product. Review stocking locations and recommend to customer opportunities for better organization to improve efficiency and work flow.
  • Work in close partnership with sales in understanding the needs of each customer opportunity. Implement and provide ongoing support as new service offerings or programs develop.  
  • Evaluate customer inventory and review purchase history to recommend opportunities for SKU compression. Remove and/or reduce existing stock as agreed with the customer. Educate the customer on return and inventory balance procedures.
  • Document standard operating procedure at customer locations to provide direction to back-up resources to ensure continuity of service.
  • Comply with the safety, inspection, and security requirements of each facility where service is being provided.
  • Communicate effectively with customers including confirmation of arrival time and pre-arranged absences or coverage plans. 

 

 

Requirements:

 

  • High school diploma; Mechanical experience and 2 years' customer service experience
  • Valid driver’s license and the ability to lift 75 lbs., carry 50 lbs, and push & pull 100 lbs. 
  • Effective interpersonal, communication, leadership and decision-making skills. Ability to work independently & handle multiple priorities.
  • Knowledge of the parts industry & skilled in Microsoft Word, Excel and Outlook.

 

 

Imperial offers

 

  • A competitive wage and industry leading benefits including immediate health, dental, vision, life, and disability insurance.
  • Excellent work-life balance, 18 days paid time off plus paid holidays
  • Generous profit sharing and 401K programs
  • Education reimbursement and opportunities for internal advancement & professional growth

 

 

Imperial is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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