Product Support Technician

Work Location Type: Hybrid - Green Bay, WI 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

At Imperial Supplies, we foster a welcoming workplace where you can build a career for yourself, while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Join our team as a Techincal Product Support Specialist and be an integral part of moving our business forward!
 

What is Imperial Supplies? Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Why should you join Imperial?

• Competitive salary        
• Hybrid schedule, Monday–Friday with no nights or weekends!
• Immediate medical, dental, vision; 12 hours of PTO for every full month worked, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested

We’re looking for a Technical Product Support Specialist to act as a critical resource for our sales and customer service teams. In this role, you’ll identify product matches, recommend alternatives, and support internal teams with product application knowledge that helps our customers get the right solution, every time.

This is a great opportunity for someone with a mechanical or parts background who thrives in a detail-focused, customer-first environment.

What You'll Be Doing

• Review and identify equivalent Imperial or Grainger products to match competitor or manufacturer part numbers
• Determine and document match types and appropriate part numbers
• Clearly communicate product differences and recommendations to the sales team
• Recommend available substitutes for out-of-stock products
• Answer internal questions related to product specifications and proper application
• Notify the Product Information Management team of any website or spec sheet errors
• Collaborate with category managers and project teams to recommend new or alternative product solutions
• Support interdepartmental projects that enhance customer experience and product accuracy

What You Bring to the Table

Minimum Requirements:

• Trade or vocational school completion, or equivalent work experience
• At least 1 year of experience in mechanics, parts management, or field service

Preferred Qualifications:

• Associate degree or equivalent
• 3 or more years in a technical support, mechanical, or parts-related role

Skills and Competencies:

• Strong written and verbal communication skills
• Excellent decision-making and organizational abilities
• Ability to manage multiple priorities independently
• Working knowledge of Microsoft Word, Excel, and Outlook
• Familiarity with the parts or industrial supply industry is a plus

Work Environment

• Primarily remote work setup with occasional work in a corporate office
• Standard vision, hearing, and speaking capabilities are required

Why You’ll Enjoy This Role

• Work with a supportive, knowledgeable, and collaborative team
• Use your technical background to help solve real-world problems
• Make an impact on both customer satisfaction and product accuracy
• Grow your career in a company that values expertise and initiative

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.