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Product Service Coordinator

Date: Aug 13, 2019

Location: GREEN BAY, WI, US, 54301-5160

Company: Imperial Supplies

Help us drive record-breaking, double-digit growth! 


Imperial Supplies is a growing distributor within the Grainger family of companies. Our growth is fueled by collaborative teams dedicated to providing an unparalleled customer experience.

Businesses of all sizes trust Imperial for quality fleet maintenance products and innovative inventory solutions. Servicing the transportation industry since 1958 with a “Customer is King” attitude, we partner with more National fleet customers than all of our competition combined.

 

The Product Service Specialist will focus on coordinating, communicating, and executing custom product services, to include kitting, assortment, and vending programs.

 

 

The Product Service Specialist

 

  • Maintains the Custom Kit building processes: assists in forecasting increases in demand of component items, communicating necessary information of builds to inside sellers, and prioritizing and schedule the weekly build cycles at all Distribution Centers.

 

  • Assists the Product Service Manager with the review of the daily assortment schedules at all distribution centers and releases builds based on demand, available component products, and labor resources. 

 

  • Works with Purchasing Group to identify and procure component products for upcoming assortment and custom kit needs.    

 

  • Works closely with the Product Service Manager, Asset Manager, and Distribution associates to coordinate all necessary products and custom services for large new customer opportunities and shop set-ups.

 

  • Assists in supporting Sales Teams with vending-related solutions to include VMI / CMI, vending and report management.  May require travel to customer locations for customer facing interaction. 

 

  • Coordinates project execution to include: recommending arrangement of machine placement, stocking product to support program launches, preparing customer location for compatibility, inventory transition, and training of appropriate personnel.  Work cross functionally and engage resources as required for replenishment, reporting, systems, Grainger, customer, and sales.  

 

  • Assists in development of vending offering materials, including literature, working closely with leadership, Grainger, Marketing, the customer and the product team. 

 

 

Requirements

 

  • Associate's Degree in Business or equivalent work experience and 2 years of experience in operations or product management environment. Bachelor's degree and 4+ years of experience in distribution business office setting preferred; vending program management experience a plus.

 

  • Effective verbal and written communication skills; proficiency with automated purchase order systems, Excel spreadsheets, Microsoft PowerPoint, and Word or office writing software. 

 

  • Ability to work under deadlines and with multiple task assignments.

 

  • Must be able to lift up to 50 lbs and travel to customer locations up to 20% of the time.

 

 

Imperial offers

 

  • A competitive wage and industry leading benefits including immediate health, dental, vision, life, and disability insurance.
  • Excellent work-life balance, 18 days paid time off plus paid holidays
  • Generous profit sharing and 401K programs – minimum 8% annual contribution to retirement!
  • Education reimbursement and opportunities for internal advancement & professional growth

 

 

Imperial is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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