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Onsite Search Manager (Remote)

Location: 

GREEN BAY, WI, US, 54301-5160

Date:  Apr 21, 2021

Don't wait to start your new career!

 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products serving the fleet industry since 1958. With more National Account Programs in the fleet industry than all of our competition combined, we are recognized for innovative technology and solutions that reduce costs through efficient ordering methods and stringent controls.

 

We are adding an Onsite Search Manager role to our growing eCommerce team! This individual will be responsible for managing the onsite search growth and strategy. They will oversee multi-channel (desktop, mobile, print) search and related optimization efforts and be accountable for all onsite search-related metrics and Key Performance Indicators.

 

Learn more about what it's like to work on our eCommerce team!  https://youtu.be/KJ7F6Fojh2w

 

 

ESSENTIAL JOB FUNCTIONS:

 

  • Accountable for meeting or exceeding onsite search performance metrics and KPIs such as search-to-cart percentage, null percentage, search-related customer satisfaction, and other search-related metrics. Responsible for the collection, analysis, and communication of all metrics and KPIs.

 

  • Optimize onsite search and on-page content to maximum relevance and search results including identifying popular terms and relevant search results, creating and maintaining naming and linking conventions, managing site redirects, monitoring and evaluating performance across search channels and executing link build strategies.

 

  • Work closely with the eCommerce, Marketing, Product Management and IT teams in the prioritization of all search enhancements and initiatives. Ensure that the search requirements for delivering a continually improving product search experience are appropriately prioritized, sequenced, staffed, and executed.

 

  • Recognize work practices/requirements in website content, including product descriptions and product/service support documentation. Identify important keywords and phrases for a wide range of content, including ecommerce and lead generation. 

 

  • Make personnel decisions related to the strategic growth of the department; lead cross-functional teams in project execution to reach short term and long term goals.  

 

  • Implement new website search/navigation solutions and make strategic decisions that impact the overall features, functionality and performance of onsite search.

 

  • Responsible for prioritizing and standardizing all search optimization efforts, including the review and classification of top searches, null searches, and search feedback. Make decisions on search criteria and data which impact onsite search relevancy.

 

                                                                                                   

Skills and Qualifications

  • Master's degree or equivalent experience and 5 years ecommerce experience managing onsite search and enterprise search engines. Experience in organizations with complex business processes/systems preferred. 
  • Mastery-level experience managing enterprise search engines; Solr and/or Endeca experience preferred
  • Significant experience with Product Information Management systems and methodologies
  • Management experience in an Agile software development environment
  • Demonstrated expertise in analysis, including web analytics
  • Outstanding communication skills including the ability to translate detailed technical information to easily understood concepts, decisions, and actions
  • Demonstrated ability to influence and ensure alignment with cross functional stakeholders
  • Experience with User Acceptance Testing methodology and managing relationships with third-party vendors/external partners

 

 

We offer

  • A competitive wage, annual bonus opportunity, and industry leading benefits including immediate health, dental, vision, life and disability insurance.
  • Excellent work-life balance, 18 days paid time off plus paid holidays
  • Generous 401k program
  • Education reimbursement and opportunities for internal advancement & professional growth

 

 

Imperial is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.