Customer Care Representative

Work Location Type: Hybrid- Green Bay, WI 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Ready to Drive Your Career Forward? Join Imperial Supplies as a Customer Care Representative!

Are you passionate about delivering amazing customer experiences? Want to work for a company that values YOU and fosters growth?

Imperial Supplies, a Grainger company, is on the hunt for a motivated, forward-thinking professional to join our winning team!

Since 1958, we’ve been a trusted partner in the fleet maintenance industry, providing top-quality maintenance products and tailored solutions. Join us and be part of a legacy that’s all about innovation, customer focus, and building lasting relationships.

Why You’ll Love It Here

At Imperial, we don’t just talk about work-life balance and employee perks—we live it! Here’s what’s in it for you:

• Competitive Pay: Get rewarded for your skills and hard work.
• Flexible Options: A hybrid work schedule.
• Predictable Schedule: Say goodbye to nights and weekends! Enjoy a Monday–Friday workweek.
• Comprehensive Benefits:
  • Immediate medical, dental, and vision coverage
  • Earn 12 hours of PTO every month (up to 144 hours/year!)
  • 6 paid holidays
  • A 6% annual retirement contribution—fully vested from Day 1!

What You’ll Do

As a Customer Care Representative, you’ll be the friendly face (or voice!) of Imperial Supplies, delivering top-tier service that makes a real impact. Every day, you’ll tackle challenges, find solutions, and help customers keep their fleets running smoothly.

Here’s what your day might look like:

• Wow Our Customers: Handle inquiries, resolve issues, and provide solutions with speed and accuracy. From product availability to returns, you’ve got it covered!
• Boost Sales: Partner with the sales team to manage complex orders, support big projects, and keep our customers returning.
• Be the Expert: Maintain up-to-date customer records and share your knowledge to help teammates grow.
• Collaborate & Innovate: Work with teams across the company to improve processes and deliver the best customer experience possible.

What We’re Looking For

• Required:
  • High school diploma or equivalent
  • 2+ years of customer service or related experience
• Preferred:
  • Associate degree
  • 3+ years in a fast-paced contact center environment

Join Our Team Today!

If you’re ready to make an impact, grow your career, and be part of an amazing team, we want to hear from you! Apply now and start your journey with Imperial Supplies—where the possibilities are endless!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.